Name: ESHA REDDY

Class: TY BCOM
Div: B
Roll No: 7772
Subject:Human Resource Management (Commerce VI)
Semester: VI
Submitted to: Dr. Seema Somani

TOPIC - A STUDY ON TATA CONSULTANCY SERVICES

 TATA CONSULTANCY SERVICES

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services
and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus
located in Chennai, Tamil Nadu, India. As of February 2021, TCS is the largest IT services company
in the world by market capitalisation ($200 billion). It is a subsidiary of the Tata Group and operates
in 149 locations across 46 countries.
TCS is the second largest Indian company by market capitalisation and is among the most valuable
IT services brands worldwide. In 2015, TCS was ranked 64th overall in the Forbes World's Most
Innovative Companies ranking, making it both the highest-ranked IT services company and the top
Indian company. As of 2018, it is ranked eleventh on the Fortune India 500 list. In April 2018, TCS
became the first Indian IT company to reach $100 billion in market capitalisation and second Indian
company ever (after Reliance Industries achieved it in 2007) after its market capitalisation stood at
₹6.793 trillion (equivalent to ₹7.7 trillion or US$100 billion in 2020) on the Bombay Stock
Exchange.
 RECRUITMENT AND SELECTION PROCESS OF TCS :

● Tata consultancy follows a very tough process of recruitment

people in their company. They strongly believe that the quality
of deliveries by the company is directly proportional to the
quality of resources working in the company therefore they are
very careful in selection of people. They evaluate people based
on their attitude and of course their technical expertise
Process :
The main sources of recruitment are:
● 1. Internal promotion and internal introductions (at times
desirable for morale purposes)
● 2. Careers officers (and careers masters at schools)
● 3. University (Campus) appointment boards
● 4. Agencies for the unemployed
 TRAINING AND DEVELOPMENT PROGRAMS IN TCS

Training Method:
★ Initial Learning program (For freshers) - In TCS there is an Initial training program 3
Months at their main training centers that is induction.
★ Continuous learning program - It enables employees to enhance their skills and
knowledge at their own pace through a personalized development design.
★ Leadership development program - It is built around 6 factors vital to the success of
managers: Influence, communication, thinking and acting systemically, self-awareness,
resilience and learning agility.
★ Workplace learning
★ E- Learning programs: It has started its e- Learning programs in 2009, every year, more
than 4000 Tata managers and leaders go through the training programs. It provides 44
different programmes for Tata employees; it includes live e-classroom, live video
broadcast and self-paced e-learning program.
 TRAINING AND DEVELOPMENT PROGRAMS IN TCS
Training Programs Aimed at new TCS Recruits

➔ TCS Initial Learning Program - The Initial Learning Programme (ILP), the strongest
and the best-assured grooming platform for all new recruits of TCS. The ILP aims to
transform fresh engineering graduates from diverse disciplines into software
professionals and to initiate them into the TCS way of life
➔ TCS Ignite - Research suggests that only about 2% of all graduating science students in
the country are employable, and usually lack the basic skills required to survive and
progress in the technology industry. The TCS Ignite program aims to address this issue,
and create a skilled resource pool for the IT industry. TCS Ignite is an intense learning
program for young science graduates who join Tata Consultancy Services (TCS).
➔ Aspire, An E-learning module for students - TCS has created an e-learning module
called Aspire to be used by the fresh recruitees of TCS. The course contains 4 modules
of IT Foundation skills Introduction to Computers, Programming Fundamentals,
Problem Solving and Databases. It also has one module on soft skills required by the IT
professionals.
 PERFORMANCE APPRAISAL IN TCS

“A poor performer is not always a poor performer for life,” says S Padmanabhan, executive vice
president, global human resources, Tata Consultancy Services (TCS).

TCS conducts two appraisals: 1. At the end of the year 2. At the end of a project
Appraisals are based on Balanced Scorecard, which tracks the achievement of employees on the basis of
targets at four levels — Financial, Customer Service, Internal learning and Growth.
★ Financial Perspective - The financial perspective quantifies the employee’s contribution in terms
of revenue growth, cost reduction, improved asset utilization and so on.
★ Customer Perspective - The customer perspective looks at the differentiating value proposition
offered by the employee.
★ Internal Perspective - The internal perspective refers to the employee’s contribution in creating and
sustaining value.
★ Learning and Growth - The learning and growth are self-explanatory.
The weightage given to each attribute is based on the function the employee performs.
 PERFORMANCE APPRAISAL IN TCS

TCS's performance appraisal system is supported by an

online system called the Human Resource Management
System- an Oracle Developer 2000 based tool. The system
individual right from his biographical details to his projects
performance. An employee's performance history at the click
of a button and this accurately maintained for 14000
employees! Right from his entry, an employee in TCS get
formal performance feedback once every two months till
such time that he is confirmed after which the performance
feedback is provided twice every year on a formal basis.
TCS however widely encourages informal feedback
discussions between Project Leaders and Team Members
and this concept has found an overwhelming appeal among
the people.
TCS also runs multiple initiatives to help employees grow in their
careers, such as CareerHub, a platform that provides them with
mentoring services. TCS also runs Inspire, a specialized program that
provides fast-track career progression to high-potential employees.
Periodic leadership reviews help us maintain a healthy succession
pipeline.
 EMPLOYEE GRIEVANCE IN TCS
Employee grievance refers to the dissatisfaction of
employees with what they expect from the company and
its management and what they receive. A company or
employer is expected to provide an employee with a safe
working environment, realistic job preview, adequate
compensation, respect etc. However, employee
grievance is caused when there is a gap between what
the employee expects and what he receives from the
employer.

In TCS, the employee grievance starts with the

employees registering the complaint in the complaint
form (shown in the image). The grievance which was
lodged by the employee is then sent to the superiors.
Once the management receives the grievance, immediate
measures are taken up to solve the problem.
 Major challenges faced by HR Manager

➢ Attrition
➢ Recruitment and Training
➢ Communication
➢ Performance Management
➢ Competency Development
➢ Participatory Culture
 CONCLUSION

TCS is one of the top IT companies in India. HR culture is very prominent in TCS. So it is very important for the
employees to know about the HR policies applicable. In this project, we covered the basic roles that the HR is
responsible for, such as Recruitment, Selection, Training & development, Performance appraisal, Career Planning
& development, Employee grievance handling.

The selection process is tedious in TCS and only the best is selected. Once the candidate gets selected, he/she then
undergoes the training and development programs that are specifically set up for them.

Once the employee is onboarded, he/she is then eligible for the performance appraisal process that happens twice a
year. This helps them recognize their job related strengths and weakness.

All-in-all, TCS has managed to build an impeccable record of excellence due the strict company policies which are
imparted on the employees by the HR of the company.
 REFERENCES

★ https://www.coursehero.com/u/file/18487660/727475818-HRM-FINAL-
REPORT/?justUnlocked=1#question
★ https://vdocuments.net/performance-appraisal-in-tcs-55844f8eb1d09.html
★ https://www.tcs.com/nurturing-human-capital
★ https://www.bing.com/images/search?
q=selction&form=HDRSC2&first=1&tsc=ImageBasicHover

THANKYOU!