CHANGE

MANAGEMENT
MRIDUL MURALY
Change is a process
Stages in change management…
How do you manage the process of
change?
Individual level
Prosci's ADKAR Model..

 Awareness of the need for change

 Desire to participate and support the change
 Knowledge on how to change
 Ability to implement the required skills and
behaviors
 Reinforcement to sustain the change
 First, people will start the change process at
different points in time.

 Second, individuals take different amounts of time

to move through the process themselves
Organizational level
Prosci's 3-Phase Process
 Phase 1 - Preparing for change (occurring during
the Current State)

 Phase 2 - Managing change (occurring during the

Transition State)

 Phase 3 - Reinforcing change (occurring during the

Future State).
Issues in the change management
Organizational issues

 Lack of effective project management and

programme management disciplines.
 Insufficient relevant training.
 Poor communication has been linked to issues
surrounding the effectiveness of change
management.
 lack of effective leadership
Individual/group resistance to change

 Resistance to the content of change.

 Resistance to the process of change.

How change management can be
made more effective?
 Effective leadership.

 Appropriate and timely training.

 Two-way communication with employees

‘The seven c's of change'
 Choosing a team.
 Crafting the vision and the path.
 Connecting organization-wide change.
 Consulting stakeholders.
 Communicating.
 Coping with change.
 Capturing learning
Thank u….