Course Code:19BMC209B

Course Title: Management Information

Systems

Course Leader

Mrs. Savitha Kulkarni

savitha.ms.mc@msruas.ac.in

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 Course Code:
19BMC209A
Course Title: Management Information Systems

Session 3: Data, Information and its attributes, Types

of Decisions and information, Information system

Course Leader: Ms. Savitha Kulkarni

Email: savitha.ms.mc@msruas.ac.in

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 Session
Objectives
At the end of this session, student will be able to:
• Discuss the different types of decisions and
information
• Discuss the different types of information systems

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 Session
Contents
• Data and Information

• Information and its attributes

• Types of Decisions and

information
• Types of Information system

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Business processes and Information
Systems
Business processes
• Manner in which work is organized, coordinated,
and focused to produce a valuable product
or service
• Concrete work flows of material,
information,
and knowledge—sets of activities

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Business processes and Information
Systems

• Unique ways to coordinate work, information,

and knowledge
• Ways in which management chooses to
coordinate work

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Business processes and Information
Systems
Information systems help
organisations:
• Achieve great efficiencies by automating parts of
processes
• Rethink and streamline
processes

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 Examples of Business
processes

• Manufacturing and production: Assembling

product, checking quality, producing bills
of materials
• Sales and marketing: Identifying
customers, creating customer awareness,
selling

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 Examples of Business
processes
• Finance and accounting: Paying creditors, creating
financial statements, managing cash accounts
• Human Resources: Hiring employees,
evaluating
performance, enrolling employees in benefits plans

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Business processes and Information
Systems
• Cross-functional business processes

• Transcend boundary between sales,

marketing, manufacturing, and research and
development
• Group employees from different
functional specialties to a complete piece of
work

Example: Order fulfillment process

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 Business processes and Information
Systems
• What tasks does each employee perform, in what
order,
and on what schedule?

• How are raw materials transformed into products?

• How are orders fulfilled?

• How are bills paid?

• How are products marketed?

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Faculty
©M. S. of
Ramaiah
• How are employees hired?
Management andofCommerce
University Applied Sciences © Ramaiah University of Applied Sciences
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 The order fulfillment process

Fulfilling a customer order involves a complex set of steps that requires the close
coordination of the sales, accounting, and manufacturing functions.
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 The role of Business Systems within an
Organisation
Business systems relate to the following business
objectives:
• Achieving operational excellence
• Developing new products and services
• Attaining customer intimacy and service
• Improving decision making
• Promoting competitive advantage
• Ensuring survival

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Faculty
©M. S. of Management
Ramaiah andofCommerce
University Applied Sciences © Ramaiah University of Applied Sciences
 A model for problem
solving
Decision Making Phase
• Intelligence
gathering
• Design

• Choice

• Implementation

• Monitoring
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 Herbert Simon Decision making
Model
• A step in problem solving
• Intelligence gathering Intelligence

• Definition of problem
Design
• Data gathered on scope
• Constraints identified
• Design phase Choice

• Alternatives identified and assessed

• Choice
• Selection of an alternative

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 Structured vs. Unstructured
Problems
• Structured problems lend themselves to programmed
• decisions
• The implication is that a repeatable process can be
• employed and these can be automated
• Unstructured problems require unprogrammed decisions

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 Unstructured
Problems
• Can be addressed (or partially addressed)
with
Decision Support Systems

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 Structured
Problems
• Can be addressed by an MIS
• Three decision models or techniques
• Optimization
• Find the best solution
• Satisfying
• Find a solution which meets certain
criteria
• Heuristics
• Rule-based solution generation

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 Summary
ways to work,
• Business processes are
coordinate
unique information, and
knowledge
• Intelligence gathering
• The decision making phases are:
• Design
• Choice
• Implementation and
Monitoring

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Disclaimer

• All data and content provided in this presentation are

taken from the reference books, internet – websites
and links, for informational purposes only.

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