BODY LANGUAGE AND

ATTRIBUTES IN HK

MADE BY :
MIHIR BAFNA,
TINA TAHILYANI,
TULIKA CHOUDHARY,
MOHAMMED FAIZ
MEANING OF BODY LANGUAGE

• Body language is a type of a 

nonverbal communication in which physical
behaviors, as opposed to words, are used
to express or convey the information.
• Such behavior includes facial expressions,
body posture, gestures, eye movement,
touch and the use of space.
 TYPES OF BODY LANGUAGE

• Body language is usually grouped along in two

parts:
1. PARTS OF THE BODY
2. INTENT
BODY LANGUAGE OF GESTURES

• “It is an expressive movements of a part of a

body especially hands or heads”.
• It has vital effect or part in oral
communication.
• Gesture of a person convey much more than
what he speaks.
BODY LANGUAGE OF POSTURE

• Means “an attitude or position of body”

• The way, in which we sit or stand, walk in walk
out tells a lot about us.
• A good posture indicates confident attitude.
BODY LANGUAGE OF MOVEMENT

• All facial organs on human face indicates

facially expressive message.
• These are hair, forehead, eyebrows, eyes,
mouth, chin, nose, lips, ears, teethe, tongue
etc.
 EYE CONTACT
• • Eye contact has very much in face-to-face
communication.
• Absence of eye contact shows lack of interest
& understanding.
• We look faster than listen or talk.
 WHAT IS ATTRIBUTE

• An attribute is defined as a quality or

characteristic of a person, place, or thing.
 QUALITIES
DEDICATION :
One of the most important qualities of a good
hotel manager or hotelier is a commitment to
customer satisfaction.
GREAT COMMUNICATION AND LANGUAGE SKILLS
:
The most successful individuals in the hospitality
sector are great communicators both orally and in
writing.
 CULTURAL AWARENESS
All hotels and hospitality organization expect
and welcome guests from all parts of the world.
To succeed, you must have high acceptance from
the team and understanding culture helps you get
along well with everyone.
 POSITIVE ATTITUDE
To make your guests feel at ease and
comfortable in your establishment, you must
maintain a positive attitude at all times.
 CONCLUSION
• It is extremely important for a hotelier to keep
assessing himself/herself. Various self
assessment tools help you strengthen your
character and succeed in the hospitality
industry which at times can get external
demanding.