COMMUNICATION

SKILLS

Nazia Ali
  COMMUNICATION SKILLS ARE LIFE
SKILLS.

 GOOD NEWS “COMMUNICATION SKILLS CAN

BE LEARNED!!!!!!!!!”
 Important Soft skills are..
 Strong work ethic.
 Positive attitude.
 Good Communication skills.
 Time management abilities.
 Problem – Solving skills.
 Acting as a team player.
 Interpersonal relations & Self Confidence.
 Ability to accept and learn.
 Flexibility / Adaptability.
 Working well under pressure. Etc..,
 WHAT IS
COMMUNICATION?
Communication is the sending and receiving of a message.
Communication can occur between one or many different people.

TYPES OF COMMUNICATION SKILLS

1. Intrapersonal communication skills

Refers to the conversation that is continually going on in your own
mind.

2. Interpersonal communication skills

Refers to the different types of verbal, non-verbal and physical
actions or expressions that people use when they communicate
with each other.
 WHAT ARE INTRAPERSONAL COMMUNICATION
SKILLS?
Intrapersonal (Knowing Yourself) communication skills
are:
 Communication that occur within a person's own
mind.
 Positive internal dialogue, occurring within the mind.
Meditation, prayer and visualization are a few
intrapersonal techniques.
IMPORTANT FACTORS THAT INFLUENCE
INTRAPERSONAL SKILLS
1. Perspective
2. Self-esteem
3. Self-confidence
 1.
PERSPECTIVE
 Perspective is a view or belief which we truly believe it is
true and valuable in our life
 Perspective is the way we look at things
 IN RELATIONSHIP, IT IS BETTER TO BE KIND THAN TO BE RIGHT!

THE WAY WE THINK

 The way we think influence our perspectives in life

 Positive thoughts will produce positive perspectives in
life
 Positive perspectives are able to produce positive
actions
 Positive perspectives are able to produce positive
communication and interpersonal relationship
EVERY ACTION WE TAKE IS ACTUALLY A
REFLECTION OF OUR PERSPECTIVE
•The Way We Use Our Time, Money And
Energy
•With Whom We Normally Socialize Or
Get Along With
•What Kind Of Food We Eat
•What Kind Of Books We Read
•What Kind Of Activities We Give
Priorities
•How We Communicate With People
•How We React And Take Actions When
We Are Facing Difficulties And Problems
 2. SELF-ESTEEM
THE WAY WE LOOK AT OURSELVES:
In a positive or negative manner…
In the form of strengths or form of weaknesses…..
With appreciating your capabilities or undermining
yourselves….
With the feeling you can be successful or weak without
energy….

WHY HAVING HIGH SELF-ESTEEM IS IMPORTANT?

 Solid and good self-esteem will give us strength to shape our

lives the best we can
 Poor and bad self-esteem will lead to a lot of weaknesses in life
 WHO AM I?
The Answer To This Question Will Influence One’s Self-esteem
And Influence The Actions We Take In Our Life
 WAYS TO BUILD HIGH SELF-ESTEEM
 Always remember you have the capability, role and achievement
 Should interact with those who have positive minds and who always
encourage positive actions
 Should take positive actions which bring goodness to yourself and society

WHO AM I?
MY IDENTITY! MY IMAGE!

 I am a good human being.

 I am a responsible person / son /
parents / employee
 I am a loving (husband/wife/parents)
 I am a useful member of this society
 I am a responsible and dedicated staff/
manager who is well-organized
 3. SELF-CONFIDENCE
 HIGH SELF-CONFIDENCE will help us take actions based on
perspectives and values we hold
 HIGH SELF-CONFIDENCE gives us strengths to achieve the goals we
set in our life

BUILDING SELF-CONFIDENCE

• You must feel that you are somebody – used to be successful, have talent and
capabilities, used to contribute something meaningful to society
• Do not feel that other people are too superior – they are also normal human
beings that shouldn’t be scared of
• Must try to get small things done until successful - because small success could
lead in getting bigger success
• Must try to do high risk work – which have big challenge so as to train yourself
to fight feeling of scared or no confidence
• When you have clear objectives, clear values, clear ways of doing things– don't
worry about complaints, negative comments and opinions of other people – go
ahead with your work – do it the best possible way you can.
• Seek support from positive people, successful people, not those who are only
talkers, nothing accomplished, negative people who don’t like to see other
people become successful
DEFINITION OF INTERPERSONAL COMMUNICATION
1. The skills used by a person to properly interact with others. In
the business domain, the term generally refers to an
employee's ability to get along with others while getting the
job done.
2. Interpersonal skills are the life skills we use every day to
communicate and interact with other people, both
individually and in groups.  People who have worked on
developing strong interpersonal skills are usually more
successful in both their professional and personal lives.

PERSPECTIVE OF INTERPERSONAL COMMUNICATION

 The Quality Of Our Interpersonal Communication Will Determine The Quality
Of Our Work And Quality Of Our Life

MOTIVATING POINT: Interpersonal Communication Skills Can Be Learned

TYPES OF INTERPERSONAL COMMUNICATION

ORAL
VERBAL
WRITTEN
COMMUNICATION

NON BODY
VERBAL LANGUAGE
 HOW TO DEVELOP INTERPERSONAL SKILLS
1. Practice Fairness
2. Be Trustworthy
3. Communicate Clearly and Carefully
4. Be a Team Player
5. Stop Talking while Other Person is talking to
you
6. Prepare yourself to listen
7. Put the Speaker at ease
8. Be Patience
9. Understand the tone of the speaker
10. Wait and watch for non verbal
Communication
11. Silence is the language of peace
COMPONENTS OF INTERPERSONAL COMMUNICATION
SKILLS

1. Conversation
2. Listening
3. Body language
4. Self-appearance
 1. CONVERSATION
 Mention Their Names
 Use Suitable Language
 Tone Of Voice
 Simplify Your Message
 Give Other People The Chance To Talk And Do Not Control All
 Try To Control From Telling Too Much About Yourself
 Use Closed And Open Questions Properly
 Contents Of Your Sentence
 Suitability Of Topics To Talk

THE WAY TO CONVERSE

 Be confident, cool and relaxed
 Be yourself – do not belittle yourself but at the same do not be arrogant
– must show respect to all parties
 Be assertive – do not let other people step on your head
 Give your opinion if you don’t agree – with full of diplomacy and respect
VIDEO DEAL WITH ANGRY CUSTOMER
 COURTESY
The showing of politeness
in one's attitude and
behavior towards others
WHEN A KID OPENS
DOOR FOR AN OLD
LADY

WHEN A PASSENGER LEAVES

HIS SEAT FOR A LADY

WHEN A KID HELPS A OLD LADY

TO CROSS THE ROAD

WHEN A
PASSENGER LEAVES
HIS SEAT FOR
DISABLE PERSON
VIDEO
In brief
 2. LISTENING SKILLS
 Look at the eyes and give attention But do not do it too close or too long
 Show your interest and show that they are important
 Concentrate – do not let your mind wonder to other places. Do not look at other
places or do other things while listening to people talking to you
 Show that you are actually listening to them with full interest by saying ‘yeah’
‘oh like that’, nodding your head and continue eye contact.
 Do not look at different direction
 Ensure that you really understand what you have just heard by repeating what
you have heard to him / her.
 Repeat important information and seek confirmation from her “Is this what you
are trying say……”
 Give encouragement for people to keep on talking or to tell you more using
phrases such as ‘that’s amazing idea, that’s interesting story, please tell me
more’
 Listen to ideas, not just words. Form imagination in your mind while listening.
 Do not interrupt or try to finish his sentence while people are talking to you.
Wait until he or she finishes his or her sentences.
 Do not be too fast to conclude. Give your response when you are truly sure he’s
finished his points.
 Do not focus on what you are going to say, focus on what your friend is going to
say first.
. BODY LANGUAGE/NON VERBAL COMMUNICATION
 PROPER BODY LANGUAGE
Smile or show happy face
Nod your head to show that you understand or agree or you are following
the conversation attentively.
Give space so that everyone can see each other’s face if you are talking in a
group.
Avoid from:
• Yawning,
• Scratching your head,
• Drilling your nostrils,
• Digging your ears, and all sort of inappropriate actions
NON VERBAL COMMUNICATION
• Gestures
• Posture
• Facial Expressions
The way of standing position
The way of sitting position
SMILE YOUR BEST
SMILE
 4. SELF APPEARANCE
 The way you dress
 Cleanliness
 Color of your dress
 Ornaments
 Body smell

A strong, positive self-image is the best possible

preparation for success.

Video Clip
 ONLY WE CAN CHANGE OURSELVES
 Nobody will be able to change us to get better results, except we
ourselves.
 For things to change, we have to change first.

Alquran: 13: 11“ ……Indeed, Allah will not change the

condition of a people until they change what is in
themselves….”
Anthony Robbins: Communication Quotations
The way we communicate with others and with
ourselves ultimately determines the quality of our lives.
 Success for YOU…
…in the new global and diverse workplace requires
excellent communication skills!

THAT’S ALL.
THANK YOU