STRESS MANAGEMEN

Presented by Group 4
TABLE OF CONTENTS
5 sections

01 Theory about stress

02 About GRAB
03 Stressors that Grab is dealing with
04 Recommendations
05 Q&A
STRESS
Stress is defined in terms of how it impacts physical and
physiological effects on a person, and can be a mental, physical,
or emotional strain.
STRESSORS
Stressors referred to the actual threat or the perceived challenge that
people are experiencing (an activity, event or other stimulus that
causes stress ).

4 main stressors:
● Work hindrance stressors
● Work challenge stressors
● Nonwork hindrance stressors
● Nonwork challenge stressors
STRESSORS
WORK HINDRANCE WORK CHALLENGE NONWORK NONWORK
HINDRANCE CHALLENGE

E.g. E.g. E.g. The death of love E.g. Spending more time
An employee is exposed to Many deadlines ones. with family (leave office
inconsistent or difficult (Time-pressure) early).
expectations.
 ● How a body responds to external loads.
STRAINS ● The negative consequences associated with stress.

Physiological Psychological Behavioral

strains strains strains
The experience of strains

Stressors that are repeated frequently lead to 3 effects on

an ongoing basis.
How stressors and strains affect Job
performance and Commitment

Have a weak negative

relationship with job
performance

Hindrance
stressors
Have a strong negative
relationship with
organizational commitment
How stressors and strains affect
Job performance and Commitment
Have a weak
relationship with job
performance

Challenge
stressors
Have a moderate relationship
with organizational
commitment

Challenge stressors >< Hindrance stressors

The relationships are positive rather than negative
COPING

COPING THE FOCUS

METHODS OF COPING
The use of cognitive and
behavioral techniques to problem-
manage the stressful demands
solving versus
behavioral
of a situation and the
regulation of
versus emotions linked with those
cognitive demands. emotions
 thinking about steps to COPING
resolve

seeking social support redefining the a person uses mental

situation activity to deal with a
COGNITIVE
stressful event or
COPING
circumstance

a person tackles a BEHAVIORS OR THOUGHTS

stressful event or
scenario by
BEHAVIORAL
changing their
COPING blaming oneself or
actions
others
modifying everyday
routines

expressing feelings
 meditation and other
relaxation techniques COPING

brainstorming potential
solutions self-blame a person focuses on
EMOTION-
regulating their adverse
FOCUSED
emotional reactions to a
COPING stressor

a person faces a
DEMAND OR EMOTIONS
stressor directly in
PROBLEM- CAUSE BY IT
anFOCUSED
attempt to
reduce or eliminate talking with others
COPING (mental health care
it
professionals)
confronting those
responsible for/related to
the stressor
taking other instrumental
action
 HAVING TROUBLE WITH YOUR BOSS

Feel like
Change the behavior you have little control
of your boss:HAVING over this
talk to TROUBLE WITH YOUR BOSSsituation
your boss etc. because bosses are in a
=> problem-focused position of power
=> emotion-focused
 ABOUT GRAB
MISSION, VISION AND VALUES OF
GRAB

SERVICES & COMPETITORS

STRATEGY

MOST CRITICAL JOBS

 is headquartered in
ABOUT LOCATION
Singapore, and has 11
office locations across 7
countries
FOUNDED
2012 in Malaysia
with the original
name MyTeksi

FOUNDERS
Anthony Tan
Tan Hooi Ling
ABOUT
SERVICES &
COMPETITORS SERVICES
 SERVICES &
COMPETITORS

COMPETITORS
 STRATEGY

pursued a focus employed a strategy that

strategy, adapting its maintained
superapp to be as fitting standardizations between
with the South East markets while leveraging
Asian market as its operation efficiency in
possible service delivery
 MOST CRITICAL JOBS
For Grab, the
product
development
department would
play the pivotal role
the demand for motorbike transportation in in maintaining its
Vietnam is growing the company quickly
applied and introduced the first GrabBike success
service in Vietnam to serve this demand
STRESSORS OF GRAB

DRIVERS SOFTWARE OTHER

DEVELOPERS DEPARTMENTS
DRIVER-PARTNERS

Deduction per ride

Application usage (Application usage fee, VAT and PIT)
fee
Before 05/12/2020 From 05/12/2020

20% 23,6% 28,364%

25% 28,375% 32,841%

Source: Grab.com
DRIVER-PARTNERS
DRIVER-PARTNERS

68.5% 31.5%
For driver For GRAB

High commission rate → Lower Income

DRIVER-PARTNERS

14-16 hours/day
High average working hour

Uncertainty
Financial and working time
SOFTWARE DEVELOPERS

● Competitive
● Role overload
● Work complexity
CUSTOMERS & PARTNERS SUPPORT
DEPARTMENT

● Daily-hassels
● Miscommunication
● Fast-paced environment
ALL DEPARTMENTS

Work-family conflict
 1. How important is Stress?
2. What is the process of Stress
Application Management?
3. What can we learn from Grab?
Stress Management 4. What should Grab managers improve?
HOW IMPORTANT IS STRESS?

Negative
Hindrance Stressors Job Performance
Organizational
Challenge Stressors Positive
Commitment
 STRESS MANAGEMENT PROCESS
● Assessment ● Reducing Stressors
○ Conduct a stress audit ○ Eliminating stressful demands
○ Employee sabbatical

● Providing Resources ● Reducing Strains

○ Training interventions ○ Relaxation techniques
○ Supportive practices ○ Cognitive-behavioral techniques
○ Health and Wellness programs
 WHAT CAN WE LEARN FROM GRAB?
How they treat their employees:
Vacations

Flextime
Modern office

Own
company’s
Telecommunicating stock

MacBook pro

Prohibited from
working overtime
Virtual eSport League
WORKSPACE
WHAT CAN WE LEARN FROM GRAB?
How they treat their partner - drivers:
WHAT SHOULD GRAB MANAGERS IMPROVE?

Drivers are mostly dealing

with:
• Work-family conflict
• Financial uncertainty
=> These are hindrance
stressors.

Reduce application usage fee when possible.

WHAT SHOULD GRAB MANAGERS IMPROVE?

Employees are mostly dealing

with:
• Fast paced environment
• Work complexity
=> These are challenge
stressors.
RECOMMENDATIONS

Mental
aerobics
 Cognitive-behavioral
techniques Training Interventions
RECOMMENDATIONS

Hindrance Challenge
I get the worst score in class. This is my chance to have the biggest improvement
and get the furthest in class.

This work is so hard, I cannot complete it. If I completed this work, I would gain more
knowledge and skills. I would be proud of myself.

Everyone is better than me. There are so many excellent coworkers that I can
learn from.
 Work
Without Stress = pressure + rumination
RECOMMENDATIONS
Stress

What a manager can do every day:

о Be considerate
о Use sense of humor
о Depersonalize their communications with employees
о Avoid saying things that give employees something about which to
ruminate
 THANK YOU
FOR LISTENING!
Presented by Group 4