PROJECT NAME

Diploma of Engineering
Computer science & Engineering
Submitted to
RAJIV GANDHI PROUDYOGIKI MAHAVIDYALAYA
SIRONJ DIST. VIDISHA (M.P.)

Submitted by ALL TEAM MEMBERS

Student Name - SANA KHAN
Roll No - 19126C04004
Student Name - ROSHNI SHRIVASTAVA
Roll No - 19126C04003
Student Name – YASHWANT SHRIVASTAVA
Roll No - 19126C04008
Under the Guidance of
Prof. ABHILASHA SAXENA
 CONTENT
Table Content Page No.
Abstract

Chapter 1: Introduction
1. Objective
2. PROBLEM DEFINITIONS
2.1 Existing System
2.3 Proposed System:

Chapter 2: Design
1. Data Flow Diagram
2. Level 1 DFD for user
3. DFD for Admin
4. ER - DIAGRAM

Chapter 3:Modules
1. Administration Module
2. Citizen Module
3. Officer Module
4. NGOs Module
Chapter 4: SOFTWARE AND HARDWARE TOOLS

1. SOFTWARE Requirements
2. SOFTWARE Requirements
 ONLINE GRIEVANCE
REDRESSAL SYSTEM 
1. ONLINE GRIEVANCE  REDRESSAL SYSTEM 
OBJECTIVE

:- Online  Grievance  Redressed system  is a management and

control related process. This project is created to bring transparency and
flexibility in the administration system. This system is an online platform
where people can  communicate with each other. This system acts as an
online interface for citizens to communicate with administrative body. This
system also allows the citizens to share their ideas, invoke discussion, issue
complaints and create suggestion/petitions for the improvement of the city
administration. This application is an automated process. This application is
user-friendly and  online interface for the citizens.
2. PROBLEM DEFINITIONS
2.1 : - Existing System :-
            The existing system is a conventional system which makes use
of huge amounts of paper for recording transactions. Difficulty in tracking and
retrieving data from the abundant papers is quite difficult. Need for
computerization. Duplication of information. Paper work is drastically
increased. Retrieval and access of data is difficult.

2.2 Proposed System:

            :- The proposed system is fully online data entry with online
validations on field and referential checking, the goal of the system is to bring
down the workload with the increased efficiency and to speed up the
activities. The major activities of it is to receive various types of grievances
from citizens, facilitate for speedy processing of grievances received,
updating the status of grievances as and when required, informing the citizen
about the action taken by the MC and generation repor
 3. Digrams
3.1 :- DFD DIAGRAM OF ONLINE GRIEVANCE REDRESSAL SYSTEM
 
3.2 Level 1 DFD for user
 
3.3 Level 1 DFD for Admin
4. Modules:
4.1 :- Administration Module :-
This module creates and monitors accounts of authorities. Filters
the content reported and handles threats. Handles complaints about
improper response by municipal authorities.

4.2 :- Citizen Module :-

User should be able to create new account, log in to their existing 
accounts which will give them the authority to use the services provided
by the system. Authenticated users should be able to issue complaints
check complaint status, submit feedback browser through other
complaints and their feedback. Authenticated users should be able to
create suggestion/petitions, other users can support or make suggestions
for petitions forward petitions to corresponding authority for possible
implementation.

4.3:- Officer Module :-

Officer authorities can log-in to their accounts as created by
administrator. Authorities can access all the complaints, suggestion form
user. Invoke proper activity in Response to valid complaints, or redirect
inappropriate complaints to the administrator. Give response to
complaints with activity reports.

4.4 :- NGOs Module :-

NGO can form user groups similar to other users. NGO’s can
publicize their Social causes on the site.
 5. SOFTWARE AND HARDWARE TOOLS
5.1 Software Requirements :-
               
Language Java
  Web techno logies  JEE (Servlets/JSP)
  Front-end Design Html,

, Bootstrap

Database MYSQL
Scripting JavaScript
5.2 Hardware
Browser Requirements :- IE 6.0/ Mozilla
            
Operating System 
Processor Windows/LinuX
Pentium-IV

RAM 4GB
Hard disk 16GB

Monitor 15” Color monitor

Mouse Optical mouse
 Y O U
A N K
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