CUSTOMER COMPLAINT

MANAGEMENT SYSTEM
 CONTENTS
• Abstract
• Introduction
• Software and Hardware requirements
• System Design
• Conclusion
• References
 ABSTRACT
• Customer complaint management system provides
an online way of solving the problems faced by
Customer by saving the time and eradicate
corruption. It is a management technique for
assessing, analyzing and responding to customer
complaints. It allows customer to register their
complaints and automatically schedules and
prompts operators to source complaint to
concerned departments.
 INTRODUCTION
• The system is easy to operate and manage the user can
sign up for an account and provide login information before
you send your complaint request.
• This system works on three modules where user can post
their complaint and it is resolved by the responsible
authority.
• User can see the status of the previous complaints and
according to the quality of the service user gives feedback
to the system.
• If user forgot the password then user can recover the
password through email.
 SYSTEM REQUIREMENT SPECIFICATION

Hardware requirements:
• processor: Intel®celeron®N4000 CPU
@1.10GHz
• RAM:4.00GB
• Operating System : Windows 10
• System type: 64-bit operating system, x64-
based processor.
Software requirements:
• Software used: XAMPP
• Front end : HTML, CSS, PHP
• Back end: PHPMYSQL
 SYSTEM DESIGN
customer
Customer
details
Complaint
status
Customer
Customer details & complaints complaint
management
system
Complaint
status

admin
 ER DIAGRAM
operator
password Email id
Category 1 locations
N N
phone
name
1
USER submits COMPLAINT phone
N

image
Manage
types
d by status

ADMIN

password
name
 SCHEMA DIAGRAM
USER
Name Password Email id phone
COMPLAINT

ADMIN
Category operator types status location image phone

Name password
 CONCLUSION

• The customer complaint management system

overcomes the problem of existing system by
providing the easy way of solving customer
complaints.
• New system will save time , reduce the
improper handling of complaints. It has higher
speed of receiving complaints.
• In this management system customer need
not go to office for getting his problem solved.
 REFERENCES
1.Osman Nasr, Enayat Alkhider, ”Online complaint
management system”, International journal of
innovative Science, Engineering and
technology,vol.2,Pp.305-307, 2015
https://
www.researchgate.net/publication/336716292_O
nline_Complaint_Management_Systems
2. https://
www.projecttopics.org/design-and-implementatio
n-of-an-online-complaint-management-system.ht
ml
 THANK
YOU