BMC ProactiveNet Performance

Management
BMC ProactiveNet Performance Management
Helps you address critical BSM Initiatives

BSM INITIATIVES

Data Center Automation

Proactive Operations
Cloud Computing
Application Operations
IT Decision Support Automation

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 BMC ProactiveNet Performance Management
Business Drivers

Improve Availability
70% of incidents reported before IT knows there is a problem

Exceed Service Level Commitments

85% of companies fail to meet service commitments

Enable Virtualization and Cloud Computing

31% of customers site lack of Analytics as the top impediment
to effective problem isolation

Reduce IT Cost
On average 14 people are involved to correct a typical day-to-
day problem

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BMC ProactiveNet Performance Management
Capabilities

Business Impact Management

Relate IT to the business

Reliable Predictive Capabilities

Long lead times with reliable information to solve the right problems faster

Dynamic Virtualization & Cloud Support

Unify physical, virtual and cloud management

Efficient Problem Isolation

Continuously collect diagnostics to avoid problem recreation

Integration & Automation

Automate cross-IT processes to reduce cost & enable virtual & cloud computing

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BMC ProactiveNet Performance Management
Differentiators

Real-Time Predictive Service Impact

Improve Service Target Accountability – Focus on what matters to the business

Self-Learning Analytics & Real-Time Predictive Root Cause

Improve Availability – Avoid outages through actionable, predictive alerts

Dynamic Virtualization & Cloud Analytics

Enable Virtualization and Cloud – Map, monitor & dynamically track physical, virtual &
cloud resources

Continuous Deep Dive Diagnostics

Improve Operational Efficiency – Accelerate application problem resolution

Unified BSM Architecture with Preventative Automation

Reduce Cost – Single Proactive Operations platform to transition from enterprise to
hybrid cloud
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BMC ProactiveNet Performance
Management
Product Overview
 BMC Service Assurance
Proactive Performance Architecture

Proactive Operations AlarmPoint Systems

Management Console

BMC Remedy Problem,

Incident & Change
Service Impact Mgmt

Predictive Root Cause BMC Atrium

Orchestrator
Predictive Correlation

Analytics Engine BMC Atrium CMDB

BMC BladeLogic
Performance Data & Events Configuration
Automation

End User Agent/KM & Agentless 3rd Party Business

Experience (System, Application, DB, Network, (HP, CA, IBM, VMware, MSFT,
KPI
(Synthetic, Real) Storage, MF) SAP, etc.)

Monitoring

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Real-Time Predictive Service Impact
Improve MTBF: Focus on What Matters to the Business

Prioritize IT events based on business impact

Integrate service impact and event processing automation
Refine end-to-end service views across physical, virtual & cloud
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 Self-Learning Analytics
Eliminate 90% of Unnecessary Events & Tickets
React to Problems
All Hands On Deck

Fewer, more meaningful events

& tickets; improved focus
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9
Self-Learning Analytics
Eliminate Reliance on Reactive Thresholds

? $
Upper
Baseline

Normal Behavior

Lower
Baseline

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Real-Time Predictive Root Cause
Deliver Early Warnings

! ! Predictive Warning Lead Time

Static Threshold

7 am 9 am 11 am

"…And that’s a direct impact to our bottom line."

Director of Application Services, Hotels.com

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Dynamic Virtualization & Cloud Analytics
Increase MTBF in Virtual Environments
Proactively detect capacity issues
(excessive motions)
Generate Accurate Root Cause & Service
Impact
Populate Real-Time Enterprise
Service Models with dynamic virtual &
physical relationships
Retain baselines to match dynamic
virtual & private cloud environments
Instantly correlate performance with
motions (changes)

“Within a modern virtual

Virtual environment, … when combined
Server with the dynamic attributes of
virtual objects, demonstrates the
growing need for analytical tools”
(Gartner, April 2010)
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Continuous Deep Dive Diagnostics
Trace Problematic End User & Application Transactions

Proactively alert on degraded

end user performance
Automatically collect deep app
transaction diagnostics

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Unified BSM Architecture
Proactive Operations Management Console

Single Proactive Operations Console for Services, Events and Data

Automation Platform for Triage, Isolation, Notification and Resolution activities
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Unified BSM Architecture
Relate Business metrics and IT performance

Number of executed
trades vs. Service
response time

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 Unified BSM Architecture
Single Proactive Operations Platform
“The integration of performance
management tools with the
service desk promises increased Proactive Operations
IT operations efficiencies, reduced Management Console
BMC Remedy Incident,
IT downtime and improvements in
Problem& Change Mgt
service quality and support to the
end user.”
(Gartner, Mar 2010)
Predictive Service Impact AlarmPoint

Performance
Predictive Root Cause
Management BMC Atrium CMDB
Database
Predictive Correlation
BMC ADDM

Dynamic Baselining
BMC Atrium
Real-Time Predictive Analytics Orchestrator
“Virtualization is bringing together
configuration and performance BMC BladeLogic
mgmt” Automation
(Gartner, Jan 2010) Performance Data & Events

Business Agent/KM & Agentless 3rd Party End User Deep App
KPI (System, Application, DB, (HP, CA, IBM, VMware, Experience Diagnostics
Network, Storage, MF) MSFT, SAP, Amazon, (Synthetic,
etc.) Real)
Monitoring
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 BMC ProactiveNet Performance Management
Cross-IT Workflows
SOLUTIONS / FUNCTIONAL AREAS WORKFLOWS SOLUTIONS / FUNCTIONAL AREAS

Proactive Availability & Configuration Change

Performance Automation
Management
Automated Provisioning
START
Provision monitoring agents

Proactive Remediation & Change Mgmt

Event & Impact START Triage and remediate mis-configurations to Change Management
Management resolve incidents

Proactive Incident & Problem Mgmt

START
Create prioritized incidents from abnormal Incident & Problem
events Management

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 BMC ProactiveNet Performance Management
Key Benefits

Improved Service Target Accountability

Improved Availability

Enable Virtualization & Cloud Computing

Reduced IT Costs

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