Sensemaking based on multidisciplinary expertise.

Leadership from both professional risk managers and

Effective Crisis political leaders.
Management
Governance of networks that connect multiple
Requires stakeholders.

Cooperation and Partnership.

 
Challenges Confronting Crisis
Managers
• Coping with uncertainty and the
unknown.

• Coordination and communication.

• Actors with agendas and approaches

that are different.

• Unrelenting scrutiny through social

media.

• Higher expectations of and more

demands.
Crisis Management Framework: Preparedness
 
Preparedness activities take place before a crisis. They help build knowledge and
develop capacities to anticipate, respond to, and recover from a crisis:
 
1. Risk assessment marks the beginning of preparedness.
2. Early warning systems.
3. Stockpile and perform maintenance on equipment and supplies.
4. Train and exercise crisis response personnel through regular drills, particularly on
communication and coordination mechanisms.
5. Ensure the clear mandates and institutional structures are supported by
comprehensive policies and legislation.
6. Ensure regular budgets cover the allocation of resources.
 
Crisis Management Framework: Response
 
The response phase begins once a crisis occurs.
 
1. Detection of a crisis may surface from various sources, such as the early
warning systems.
2. Monitoring how a crisis unfolds help managers make sense of its
characteristics and determine an accurate picture, which would lead to
activating the appropriate crisis plans and crisis response networks.
3. Close oversight of crisis cells at the appropriate levels.
4. Standard operating procedures should govern operations and coordination.
5. The leadership is key in crisis communication.
 
Crisis Management Framework: Feedback
 
Crisis managers need to be aware of the feedback that occurs during the
response phase to fine-tune their crisis response measures. The deeper
reflection and consolidation of lessons learnt likely happen when the crisis
comes to a close.
 
1. Feedback should review in detail the actions taken during response.
2. Feedback sessions should also draw lessons from past crises to improve
future preparedness and response processes.
3. The lessons may translate to action in many ways, including but not
limited to changes in drill scenarios, SOPs and organizational structure, as
well as even revisions to regulations and legislation.
 
Questions:

1. What was Thailand’s response to the Covid-19 pandemic

response up until July-August 2020?

2. How had the country performed?

3. What were the country’s critical success factors for

controlling the pandemic?