DIRECTING AND

CONTROLLING
 DIRECTING
❑THE PROCESS OF IMPLEMENTING THE TOTAL PLAN AND
BRINGING INTO BEING ALL THE NECESSARY AND
AVAILABLE RESOURCES TO ACHIEVE THE OBJECTIVES.
❑A CONTINUOUS TASK OF MAKING DECISIONS AND
EMBODYING THEM IN SPECIFIC AND GENERAL ORDERS AND
INSTRUCTIONS.
*ACCORDING TO DAVIS AND FILLEY:
⮚THE FUNCTION OF CONSTRAINING AND REGULATING
ACTION BY INTERPRETING, EXPLAINING AND INSTRUCTING
SUBORDINATES ABOUT THE REQUIREMENTS OF A PLAN OR
 DIRECTING
⮚IT’S A COMMUNICATION BY A SUPERVISOR,
CONCERNING THE PERFORMANCE EXPECTED AND
THE AUTHORITY GRANTED TO THE SUBORDINATE
FOR SUCH PERFORMANCE.
⮚IT IS DESIGNED TO GIVE THE RESPONDENT BOTH
INFORMATION AND UNDERSTANDING OF THE
WORK TO BE DONE.
❑CONCERNED WITH THE WAY AN EXECUTIVE OR
SUPERVISOR ISSUES INSTRUCTIONS TO HIS
SUBORDINATES.
 DIRECTING
❑BASIC FEATURES (NEWMAN AND SCHATZ)
1. COMPLIANCE SHOULD BE REASONABLE.
2. IT SHOULD BE COMPLETE AS TO WHAT IS TO BE DONE AND WHEN.
3. IT SHOULD BE CLEAR TO THE PERSON RECEIVING IT.
❑STEPS
1. SETTING UP THE MAJOR RESPONSIBILITIES, PERSONS, UNITS, AND
BRANCHES.
2. PLACING THE JOBS, RESPONSIBILITIES, AND FUNCTIONS PROPERLY IN
AN ORGANIZATIONAL PATTERN.
3. ISSUING THE DIRECTIONS, SPECIAL ASSIGNMENTS, AND OTHERS.
 CONTROLLING
❑THE WORK OF CONSTRAINING, COORDINATING, AND
REGULATION ACTION IN ACCORDANCE WITH PLANS FOR
THE ACHIEVEMENT OF SPECIFIED OBJECTIVES (DAVIS AND
FILLEY).
❑ESTABLISHMENT OF STANDARDS, GUIDES, OR
REQUIREMENTS AS A BASIS OF MEASURING AND
EVALUATING PERFORMANCE AGAINST OBJECTIVES.
❑IT INVOLVES MOTIVATION OF PEOPLE TO ACHIEVE
STANDARDS, COMPARISON OF ACTUAL RESULTS AGAINST
THE STANDARDS AND NECESSARY CORRECTIVE ACTION
 ESSENTIALS STEPS IN
CONTROLLING
1. SETTING STANDARDS AT STRATEGIC
POINTS;
2. CHECKING AND REPORTING ON
PERFORMANCE;
3. GETTING FEEDBACK OR INFORMATION
ABOUT THE RESULTS OF PERFORMANCE;
AND
 METHODS OF CONTROLLING
1. REPORTING,
2. SETTING DEADLINES,
3. INSPECTION, AND
4. PRIOR APPROVAL OF PROJECTS