QUEST SAGA – EVERYTHIG

YOU NEED TO KNOW

Pendiuc Mircea| Escalation Specialist

© 2020 Playtika Ltd. All Rights Reserved.

PLAYER ASKS ABOUT PROGRESS REGISTERING
INSIDE THE QUEST SAGA
Be careful about the wording of the requirement. The player may be asked to win X coins in Bonus Games,
and they’ve contacted you right after a FS session

The most common case you’ll see are players that have won Y coins in FS, but they only had a small
portion added as progress.

Least common – but you’re still going to encounter it –

Free Spin > Coin Grab > Pop-up
The pop-up will contain all wins. This means it will contain the win from FS, Coin Grab and Triggering
Spin.

Presentation Title 2
HOW TO CHECK THE PLAYER’S REWARDS
Step 1. Check the player’s initial average bet

Step 2. Check the Excel provided by Sandra Dicu:

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Step 3. Scroll down until you find the specific paystation

Step 4. Corroborate the data, with the reward the player got:

Presentation Title 5