europass

Pendiuc Mircea
Nationality: Romanian (+40) 0786119993 Date of birth: 23/01/1993
Email address: pendiucmircea@yahoo.com

WORK EXPERIENCE

Affiliate Marketeer - Remote

MaxBounto 03/02/20 3 7 - 06/03/203 9 ]
Country: United States

As an Affiliate Marketeer I was in charge of creating and promoting the products of the affiliate businesses that
subscribed to MaxBounty platform.
My job required that I along with my partner devise, create and successfully launch full scale Social Media
Marketing Campaigns, having created over 200 Facebook and Instagram marketing campaigns for over 35
businesses along my 2 year career.
I was in charge of copyrighting for the campaigns as well adding the pictures or videos along with targeting the
audience.
Along with my partner we received 3 prizes for the no.1 spot on the platform for revenue/month.
My career in the filed ended once the GDPR law was passed and the targeting with Facebook and I nstagram was
severely affected by the changes and could no longer target the desired audience.

Customer Support Specialist

Playtika [ 27/01/2020 — 01/01/2021 ]
City: Bucharest
Country: Romania

As a Customer Support Specialist I was the front line of interaction between the business I was representing and
the final customer.
My primary attributes included representing the business in front of the customer while also keeping the
customer's best interests at heart.
I was proficient in my work and I was quickly recommended for the Escalations Specialist when my manager
observed my attention to detail as well as my pleasure for detective work, which, were the two requirements for
the position.

Escalations Specialist
Playtika [ 01/01/2021 ]
City: Bucharest
Country: Romania

As an Escalations Specialist I was in charge of verifying (checking, testing and devising a rapport) potential issues
reported through various channels and, in case the issues were real, make a preliminary investigation and have
the report sent to the responsible department(RnD; Operations;Marketing;Economy;Finance;etc.) to be further
checked in case I did not have the required access to the necessary tools.
During my time as an Escalations Specialist I have learned to work with various tools such as interrogations of the
data inside the database using Datagrip and SQL as well as Kibana (when I needed to check if the issue was a
servicing communication issue) and I also posses advanced excel skills that were needed for various
manipulation of the data extracted from database
I am looking for a career change because I feel that I have reached the outer limit of the position I was offered
having had the best KPI with over 50% difference between me and the second place as well as an efficiency of
over 87% over the position average in the past 6 months(based of half-year evaluation)
EDUCATION AND TRAINING
Programul de masterat de cercetare - Statisticä Aplicatä si Data Science
Facultatea de Ciberneticä, Statisticä si Informaticä Economicö ASE [ 01/09/2022 - 01/07/2024 ]

Facultatea de Management
SNSPA [ 01/09/2013 - 15/07/2016 ]

LANGUAGE SKILLS

Mother tongue(s): Romanian

Other language(s):
English
LISTENING C2 READING C2 WRITING C2
SPOKEN PRODUCTION CI SPOKEN INTERACTION CI

DIGITAL SKILLS
My Digital Skills
Relational Databases: SQL / SQL (MySQL) / Elasticsearch and Kibana / Monitoring Tools Kibana Grafana
Logstash / Service NOW / CRM / High Attention to Detail / - Microsoft Excel — Advanced, including Visual Basic
knowledge