HEALTHCARE

OPERATIONS
Shweta Goyal PGP12213 B Ujwala PGP12215
Sakshi Mehta PGP 12217 Salma khatun PGP12218
Priyanshi Jain PGP12222 Shreya Jain PGP12236
Garima Gupta PGP12238 Prakhar Kaushik PGP12246
Mutta Abhinav PGP12250 Kushagra Kedia PGP12253
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 ● The challenges and opportunities in today’s complex
healthcare delivery systems demand that leaders
take charge of their operations.

● A strong operations focus can reduce costs, increase

safety, improve clinical outcomes, and allow an
organization to compete effectively in an aggressive
marketplace.
Introduction
● To succeed in this new environment, a healthcare
enterprise must focus on making significant
improvements in its core operations.

● To deliver high-quality care in a consistent, efficient

manner is important aspects for successful
healthcare management.
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 ● The importance of operations management in
healthcare cannot be overstated, as the healthcare
industry is incredibly diverse, and operations often
require unique solutions based on a variety of
factors. For example, for an urgent care clinic the
way it operate is far different than that of an
Importance of assisted living facility.
Operations ● The right solution can eliminate manual processes
to save you both time and money
● Implementing proper tools can also improve staff
and client communication, promote more effective
collaboration among healthcare providers, and
reduce or eliminate bottlenecks in your workflow.

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● Provide good quality and cost effective healthcare with appropriate
and timely service
● To be regularly updated on population characteristics,community

●
needs, government plans
To appoint appropriate type and number of stuffs & give more
Goal
importance to skilled workforce
● Form strategic alliances & partnerships especially with physicians
● Effective risk management facility
● Develop financial and administrative performance
● Continuous evaluation of cost and benefit of investment and make
decisions accordingly

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 Front-end Operation

● Appointment booking

● Ambulance availability
● In patient admission
● Billing Management
● Operation theater
● Pharmacy Management
● Lab Management
● Outpatient Management
● Staff attendance
● Staff’s schedule
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Back-end Operation

● Procurement
● Accounts
● Database administration
● Human Resources
● Technology
● Insurance 6
 Operational Changes during Covid
Electronic Case Reporting
Automated generation and transmission of case
reports from the electronic health record (EHR)
to public health agencies for review and action
Phone Advice Script for Clinics
It helps healthcare personnel to give advice
on appropriate medical care to parents of
children at least 2 years old and adults.

Using Telehealth Services Training for Healthcare Professionals

Telehealth services help provide necessary care Trainings on vaccination, infection control,
to patients while minimizing the transmission self-care through online offline mode
risk of SARS-CoV-2

Stress and Coping in Healthcare

Communication platforms were built,

recognitions were given importance, exercise
channels were made.
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Challenges

● Rising overheads as they negatively impact all those

who are a part of system
● Aspects of patient care including time of recovery,
post-treatment communication
● Data abundance in terms of real time updates and
information related to lab results
● Breach of sensitive patient data due to budgetary
constraints
● Staff shortage and ability to not fill the newly
created and retiring positions

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Solution

Infusion chairs, operating rooms, imaging Resource Utilization

equipment, and inpatient beds.

By using predictive analysis, mobile technology

and Cloud computing, improvement in the patent Increasing Operating
access, surgeon satisfaction and health care Room Utilization
quality improve.

Monitoring the supplies, services and patients

Remote Monitoring
through mobile application

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 Conti...

Different analytical tools and technologies will

Data Management definitely help the system in managing data
efficiently

Healthcare executives should use a quality

Inventory Management equipment management system to help them
manage inventory levels

Through Machine learning and AI, improvement in

Automation
the machines for better and quick treatment.

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Call of Action

● MIS for inventory Management

● Testing and maintenance of Medical
Equipments
● Enable better communication- A
seamless easy to use communication
tool is very important.
● CCTV cameras throughout the hospital to
facilitate remote monitoring.
● Hire consultants to advise on better
utilization of resources
● Improve supply chain management and
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logistic management
Reference
● https://marketbusinessnews.com/financial-glossary/back-end-definition-meaning/
● https://www.investopedia.com/terms/b/backoffice.asp
● https://www.lsms.ac/public/uploads/Q4cRuAAloxKJ7MC7xvzv1ip4CpSSFRbbKE
Ym2OZoIOcOSx6ska1575235900l4kTlqftBsAVXAAQtbdzTiIsj1wdmURyBFriQd
5DxMGg8jYrFi.pdf
● https://www.healthitoutcomes.com/doc/how-to-improve-healthcare-operational-effi
ciency-through-lean-principles-and-predictive-analytics-0001
● https://www.healthcatalyst.com/insights/healthcare-operations-top-5-improvement-
insights

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THANK
YOU

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