Calling to front desk to ask about hotel facilities and services

A: Hello, front desk, may I help you?

B: Yes, this is Amy Smith from room 305.
A: Yes, Mrs. Smith, please tell me what we can do for you.
B: Well, I was checking the hotel’s facilities and services booklet and I have some questions.
A: Sure, tell me, Mrs. Smith.
B: Thanks... First, is the restaurant still open?
A: Yes, it is. It closes in forty-five minutes, but if you hurry, you’ll make it.
B: That's fantastic, and what kind of food do you serve there?
A: We have a wide variety of dishes from different countries—Chinese, Italian, Mexican, and more.
B: Amazing! Thanks. Also, I didn’t see a pool here when I came. Is there one here?
A: Yes, the pool is on the fourth floor, but at this moment it is closed. Its service is from ten am to four pm.
B: Thank you very much for the info. By the way, I wanted to ask you about the airport shuttle. Is it a bus or a
taxi?
A: We have two options, If you take the shuttle, which is a bus, it’s free, but if you’re in a hurry, we can also
provide you a taxi, but that service has an extra fee of five dollars.
B: Great, that’s very cheap indeed. I appreciate your help.
A: It’s a pleasure to assist you. Mrs. Smith, remember that if you have a question, just dial the number 9 on
your room phone. Have a nice day.
B: You too.

Hotel guest Front desk

(B) (A)
 Calling to front desk to ask about hotel amenities

A: Hello, front desk, may I help you?

B: Yes, this is Amy Smith from room 305.
A: Please tell me what we can do for you, Mrs. Smith.
B: Well, I was wondering if you can help me with some things I need.
A: Sure, tell me what do you need?
B: Well, first, we need extra towels, there aren’t’ enough in the room.
A: Certainly. How many do you need?
B: Two more would be OK. Also, is it possible to request a rollaway bed? Does it
have an extra cost?
A:  Not a problem, Mrs. Smith, I’ll ask to the bellman to bring it up to you, it doesn’t
have any extra cost, it’s included in your fee.
B: Fantastic! Finally, we have a lot of clothes here, but when we opened the closet,
we noticed that there weren’t enough hangers. Could you send more of them with
the bellman too, please?
A: Of course, we’ll send you the hangers you need too, Do you need something else?
B: Not for now. Thank you so much for your help.
A: It’s a pleasure to assist you, Mrs. Smith. Remember that you can dial the number
9 on your room phone at any moment if you need to contact us again. Have a nice
day.
B: You too. Thanks again.

Hotel guest Front desk

(B) (A)