CASE OF JACK NELSON’S PROBLEM

 In this case jack nelson was selected as

Board of Director for local bank.
 Nelson was being introduced to every
existing employees in the Home Office.
 When He Was Introduced to Ruth Johnson,
that time Nelson was Curious about her
work & he asked to Johnson about work &
machine.
 But johnson replied that she was unaware
about function of machine.
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 She also added that she was working there
since last two months & just know to
operate it only.
 Though these much problems in this bank,
supervisor was accepting Johnson as
Excellent employees.
 In this Bank, there was serious problem of
Employee Turnover & even bank was not
able to recruit and select new candidate to
fill-up vacancy in home office and Branch.
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 In this bank, supervisors were hiring new
candidate without any communication
means without Interview, testing, medical
examination etc..
 Nelson had visited 22 branches of that
bank & found similar situation at every
branch.
 Finally, he came to know that what should
do and which action should take to make
this bank well-run institution.

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 Nelson was becoming more puzzled by
more thinking about the situation.
 He could not able to solve problem easily
and He didn’t know that should he report
his findings to the President or not?

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 QUESTIONS

(1) What do you think is causing some of the

problems in the bank’s home office and
branches?
 Lacking of co-ordination.
 Lack of training & development.
 Absence of Human Resource Planning.

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 QUESTIONS

(2) Do you think setting up an HR unit in the

main office would help?
 Yes
 Better HRP.
 Right person at right place.
 To Evaluate Performance.
 Presence of Better co-ordination.

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 QUESTIONS
(3) What specific functions should an HR unit
carry out? What HR function would be carried
out by supervisors and line managers? What role
should the internet play in the new HR
organization?
 FUNCTIONS:
Hiring, Recruitment, Selection, Training &
Development, Performance Appraisal, Industrial
Relation(IR),etc..
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FUNCTION OF LINE & STAFF MANAGERS
Recruitment, Training & Development,
Performance Appraisal.
ROLE OF INTERNET IN HRM:
 Easy to collect Job application Form.
 Helpful to spread Information.
 Easy to analyze all the data of candidate.

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 MEANING OF HRM
 • Human – people, us
 • Resource – assets/costs for organizations
 • Management – co-ordination and control to
achieve set goals.

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 WHAT IS HUMAN RESOURCE
MANAGEMENT?
 Human resource (HR) management
refers to the practices and policies you need
to carry out the personnel aspects of your
management job, specifically, acquiring,
training, appraising, rewarding, and
providing a safe and fair environment for
your company’s employees

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 Definition of HRM

“Human Resource Management is the process of

acquiring, training, appraising, and compensating
employees and attending to their labor relations,
health and safety, and fairness concerns.”

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OBJECTIVES OF HRM

personal societal

organization
functional al

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 NATURE OF HRM
 Organizations are not just constitute of bricks, mortar,
machineries, or inventories. They are people who staff
and manage organization.

 HRM involves application of management functions and

principles.

 Decisions relating to employees must be integrated.

 Decisions made must focus on the effectiveness of an

organization, Better customer services, and qualitative
products at reasonable price.
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 SCOPE OF HRM
NATURE OF
HRM

PROSPECTUS EMPLOYEE
OF HRM HIRING

SCOPE
OF
EMPLOYEE &
INDUSTRIAL
RELATION(IR)
HRM EXECUTIVE
REMUNERATION

EMPLOYEE EMPLOYEE
MAINTENANCE MOTIVATION
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QUALITIES OF HR MANAGER
 Fairness and firmness.
 Tact and resourcefulness.
 Sympathy and consideration.
 Knowledge of labor and other terms.
 Broad social outlook.
 Academic qualification.
 Communication skill.
 Others:-
 Competence
 Confidence
 Long term perspective.
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 STAFF MANAGER
 Who assists &
 advises
 line managers

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 LINE MANAGER

 Who is authorized to direct the work of

subordinates &
 RESPONSIBLE for accomplishing
organization's goal

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 Line mgr’s HRM responsibilities
 Placing right Person on the right Job.
 Employee orientation.
 Training & development.
 Improving job performance.
 Gaining creative cooperation.
 Interpreting co’s policies & procedures.
 Controlling labor cost
 Creating & maintaining deptt. Morale
 Protecting employees’ health & physical
condition.
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HR dept’s HRM responsibilities
 Line authority
« Implied authority
 Coordinative function
« Functional control
 Staff functions
« Innovator
« Employee advocacy

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 Why Is HR Management Important to All
Managers?
Personnel mistakes you don’t want to make -

 Hiring the wrong  Having your company

person for the job taken to court because
 Experiencing high of your discriminatory
turnover actions
 Finding employees  Having your company
not doing their best cited under federal
occupational safety
laws for unsafe
practices 20
Line Versus Staff Authority
 Authority is the
right to make
decisions, to direct
the work of others,
and to give orders

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 Line Versus Staff Authority

 Line managers are  Staff managers

authorized to direct assist and advise
the work of line managers in
subordinates accomplishing
 in charge of these goals
accomplishing the  HR managers are
organization’s basic generally staff
goals managers
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