MOOD AND EMOTIONS

Module 2 – Unit 1 - Seminar

CHANGE YOUR DISPLAY NAME
TO ENGLISH
After studying this chapter (2-1), you should be able to:

B1: Differentiate emotions from moods and list the basic emotions and
moods.
B2: Discuss whether emotions are rational and what functions they serve.
B3: Identify the sources of emotions and moods.
B4: Show the impact emotional labor has on employees.
B5: Describe affective events theory and identify its applications.
B6: Contrast the evidence for and against the existence of emotional
intelligence.
B7: Be able to identify strategies for emotion regulation and their likely
effects.
B8: Apply concepts about emotions and moods to specific OB issues.
Revision (10 minutes)

Emotions and Mood

THIS UNIT’S: Questions for Review (10
minutes)
1) What is the difference between emotions and moods? What are the
basic emotions and moods?
2) Are emotions rational? What functions do they serve?
3) What are the sources of emotions and moods?
4) What impact does emotional labor have on employees?
5) What is affective events theory? What are its applications?
6) What is the evidence for and against the existence of emotional
intelligence?
7) What are some strategies for emotion regulation and their likely
effects?
8) How do you apply concepts about emotions and moods to specific
OB issues?
Revision Question 1: What is the difference between
emotions and moods? What are the basic emotions and moods?
Revision Question 2: Are emotions rational? What
functions do they serve?

 The “Myth of Rationality”

 Emotions were seen as irrational
 Managers worked to make emotion-free environments
 View of Emotionality
 Emotions were believed to be disruptive
 Emotions interfered with productivity
 Only negative emotions were observed
 Now we know emotions can’t be separated from the
workplace
Decision-
Making
Thinkin
Feeling
g
Revision Question 3: What are the sources of emotions
and moods?

 Personality
 Day and Time of the Week

 Weather

 Stress

 Social Activities

 Sleep

 Exercise

 Age

 Sex
Revision Question 4: What impact does emotional
labor have on employees?

Emotional Labor - An employee’s expression of organizationally

desired emotions during interpersonal transactions at work.
Emotional Dissonance:

Employees have to project one emotion while simultaneously

feeling another
Can be very damaging and lead to burnout
Revision Question 5: What is affective events theory? What are
its applications?
Revision Question 6: What is the evidence for and
against the existence of emotional intelligence?

 The case for:  The case against:

 Intuitive appeal – it makes  EI is too vague a concept

sense
 EI predicts criteria that matter
–positively correlated to high
job performance
 Study suggests that EI is
neurologically-based
 EI can’t be measured
 EI is so closely related to
intelligence and personality
that it is not unique when
those factors are controlled
Revision Question 7: What are some strategies for emotion regulation
and their likely effects?

 Strategies to change your emotions include

1. thinking about more pleasant things
2. suppressing negative thoughts
3. distracting yourself
4. reappraising the situation
5. engaging in relaxation techniques.
Revision Question 8: How do you apply concepts about emotions and
moods to specific OB issues?

 Selection
 Decision Making

 Creativity

 Motivation

 Negotiation

 Customer Services

 Job Attitudes

 Deviant Workplace Behaviors

 Safety and Injury at Work

 Manager’s Influence
Activity 1
Test your Emotional Intelligence

 Scan the code below to test your EI

Test your Emotional Intelligence

Score Comment

You need to work on your emotional intelligence. You may find that you feel
overwhelmed by your emotions, especially in stressful situations; or, you may avoid
conflict because you think that you'll find it distressing.
15-34 It's likely, too, that you find it hard to calm down after you've felt upset, and you may
struggle to build strong working relationships.
Don't worry – there are plenty of ways that you can build emotional intelligence, starting
now. Read our tips below to find out more.

Your emotional intelligence level is... OK.

You probably have good relationships with some of your colleagues, but others may be
35-55 more difficult to work with.
The good news is that you have a great opportunity to improve your working
relationships significantly. Read more below to boost your EI still further.

Great! You're an emotionally intelligent person. You have great relationships, and you
probably find that people approach you for advice.
However, when so many people admire your people skills, it's easy to lose sight of your
56-75
own needs. Read our tips below to find out how you can continue to build your EI.
Researchers have found that emotionally intelligent people often have great leadership
potential. Realize this potential by seeking opportunities to improve even further.
Activity 2
Rules

1. I will divide you into groups of ~6

2. Each group will have a case study to complete with questions that
need to be answered
3. Answers will be reported by a member of the group after the time is
up
Activity 2: Case Incident 1
Activity 3
Rules

1. I will divide you into groups of ~6

2. Each group will have a case study to complete with questions that
need to be answered
3. Answers will be reported by a member of the group after the time is
up
Activity 3: Case Incident 2
Rules

1. I will divide you into groups of ~6

2. Each group will have a case study to complete with questions that
need to be answered
3. Answers will be reported by a member of the group after the time is
up
Homework

 Pre-read Unit 2-2: Personality and Values reading text.