Driving Business with Visibility

Emotional Intelligence
Suriapragaseam- Learning & Development
Emotional Intelligence Here’s What You Will Learn
Having emotional intelligence is crucial for success in
Course Overview the workplace, especially so if you are in a leadership
role. In this course, you will learn how to develop and
improve emotional intelligence. These skills will help
you to understand yourself and others and enable you
to build strong working relationships and manage
difficult situations more effectively.
What is Emotional Intelligence?
•Emotional intelligence -“is a term used to describe the various competencies that are essential for
building, developing and managing relationships” (Peters, 2008, p.13). Emotional intelligence consists of
two dimensions, intrapersonal intelligence and interpersonal intelligence.
•Intrapersonal intelligence – “being intelligent in identifying our own thoughts and feelings (self
awareness) and being effective at dealing with those thoughts and feelings (self management)”
(Palethorpe, 2006, p.13).
•Interpersonal intelligence – “being intelligent in identifying the thoughts and feelings of others and
between others (other awareness) and being effective in how we tailor our actions to work with others
most appropriately (relationship management)” (Palethorpe, 2006, p.13).

Intrapersonal intelligence + Interpersonal Intelligence = Emotional Intelligence

What comes to mind when you think of a “Leader”?

For leaders, having emotional intelligence is essential for success

Emotional Intelligence and Leadership

•“Emotional intelligence is correlated to charismatic or transformational leadership. Transformational

leaders project a vision that their followers believe in, and inspire and motivate their followers.
Transformational leaders stimulate their followers’ intellect, and provide individual consideration and
succor to their followers” (Ashkanasy & Daus, 2002, p. 81).

•“There is, however a dark side to charismatic leadership. Leaders can be manipulative and emotionally
demanding, especially when followers are open to such exploitation” (Ashkanasy & Daus, 2002, p. 81).
Emotional Intelligence and Leadership Styles

•Resonant styles: “Company performance is boosted through the use of positive emotional experiences.
Resonant styles include visionary, coaching, affiliative and democratic” (Peters, 2008, p.13).

•Dissonant styles: “Useful, but must be used with caution. The dissonant styles are pace-setting and
commanding” (Peters, 2008, p.13).
 The “Founding Fathers” of Emotional Intelligence

Emotional intelligence is "the ability to monitor one's own and other people's emotions, to
discriminate between different emotions and label them appropriately, and to use
emotional information to guide thinking and behavior" - Peter Salovey and John Mayer
 The good news is:
Emotional Intelligence can be developed

How well do you cope in a crisis?

How comfortable are you around your co-workers’
changing moods?

People who understand and work well with their own

and others’ emotions have high Emotional Intelligence.

Let’s learn how we can develop qualities of Emotional

Intelligence
Are You Able To…..

1) Recognize your emotions?

2) Understand what your emotions are
telling you?
3) Realize how your emotions affect
people around you?
4) Understand what others are feeling?
Five Key Elements of Emotional Intelligence

1) Self-awareness
2) Self-regulation
3) Motivation
4) Empathy
5) Social skills
 1) Self-Awareness

“The ability to recognize and understand personal moods and

emotions and drives, as well as their effect on others.”
¢Self-awareness includes recognition of our personality, our strengths and
weaknesses, our likes and dislikes.
¢Developing self-awareness can help us to recognise when we are stressed or
under pressure.
¢It is also often a prerequisite for effective communication and interpersonal
relations, as well as for developing empathy for others.
Self Awareness
Are you aware of your emotions and feelings as they arise?

If you let your emotions control you,

you might end up doing something that you will regret
How to Develop Self-Awareness

1) Be mindful of the present moment- what’s going

on in your mind and body
2) Pay attention to physical signs of the body
3) Observe mental images
4) Listen to self-talk (reframe negative to positive)
5) Know your strengths and weaknesses
6) Keep a journal - write about and analyze the
emotional situations you experience from day to
day

Remember, no matter what the situation, you can

always choose how you react to it.
Self-Awareness Activities #1

Think about a feeling or emotion you have

had recently. Choose one that is somewhat
disruptive or challenging. Perhaps you have
been feeling frustrated, angry, or worried.
Describe the feeling or emotion, using a
journal.
Self-Awareness Activities #2

Watch a movie or a television show. Notice the

emotions you experience in the course of your
viewing. Notice if these emotions change during the
program and if they stay with you after the program is
over. Think about why you felt the way you did.
Self-Awareness Activities #3

If people remark on your appearance, saying that you

look angry, upset or sad, don’t dismiss their
comments. Could they be right? What are you
feeling? What signals are you sending with your
behavior?

If you know them well, ask them to describe what

they are seeing or experiencing. Ask, “How are you
picking up on that? What am I saying or doing to
make you think that?”
Self-Awareness Activities #4

When you walk by a mirror, catch a glimpse of your

facial expression. What might a person who saw that
expression assume you were feeling? Does it in fact
reflect what you’re feeling at the time?
Practicing Self - Awareness
¢Awareness of our own emotional states is the foundation of all the E.I. skills.
¢Learn to “tune-in” to your emotions – they can give you valid information about
your responses to stressful situations.
¢Recognize the importance of emotions even in “technical” fields.
 2) Self-Regulation

“The ability to control or redirect disruptive impulses and

moods, and the propensity to suspend judgment and to think
before acting.”
How to Develop Self-Regulation

1) Learn how to manage different emotions

2) Regulate through logic
3) Define your values
4) Practice being calm - deep breathing,
express negative emotions on paper
5) Hold yourself accountable -responsibility for
your actions and behaviors

Self-regulation is all about staying in control.

Always Think Before You Act.
Self-Regulation Activities #1

Think of the responses you make to events and

situations. Select ones that are challenging or
troublesome for you. For example, something you
did that made you think “Why did I do that?”

Write your first reaction to the event or situation.

Then list some other ways you could have
“framed” the event – different ways of looking at
the situation. Lastly, make note of what you could
do differently next time.
Self-Regulation Activities #2

Describe what motivates you at work. What do

you find exciting? Fulfilling?

What makes you want to go to work every day?

What is your vision for your leadership and where
do you see your efforts taking your team in the
future?

“Paint” the most vivid picture of your desired

future state. Use this picture to help you regulate
your emotions. The next time you are tempted to
respond in a negative or disruptive way, ask
yourself “Will this help me attain my vision?”
Self-Regulation Activities #3

Tips on Managing Different Emotions at Work

Common negative emotions:

1) Frustration/irritation.
2) Worry/nervousness.
3) Anger/aggravation.
4) Dislike.
5) Disappointment/unhappiness.

Let’s learn how to manage each of these emotions

Self-Regulation Activities #3a

Tips on Managing Different Emotions at Work

1) Frustration/irritation

-Stop and evaluate

-Find something positive about the situation
-Remember the last time you felt frustrated
Self-Regulation Activities #3b

Tips on Managing Different Emotions at Work

2) Worry/Nervousness

-Don't surround yourself with worry and

anxiety
-Try deep-breathing exercises
-Focus on how to improve the situation
-Write down your worries in a worry log
Self-Regulation Activities #3c

Tips on Managing Different Emotions at Work

3) Anger/Aggravation

-Watch for early signs of anger

-If you start to get angry, stop what you're
doing
-Picture yourself when you're angry
Self-Regulation Activities #3d

Tips on Managing Different Emotions at Work

4) Dislike

-Be respectful
-Be assertive
Self-Regulation Activities #3e

Tips on Managing Different Emotions at Work

5) Disappointment/Unhappiness

-Look at your mindset

-Adjust your goal
-Record your thoughts
-Smile!
Practicing Self Regulation
¢Accept responsibility for choosing your own emotional responses.
¢Learn to “reframe” stressful situations into ones that are challenging.
¢Be aware of, and learn to manage, your own emotional “triggers.”
 3) Self-Motivation

“A passion to work for internal reasons that go beyond money

and status which are external rewards, such as an inner vision
of what is important in life, a joy in doing something, curiosity
in learning, a flow that comes with being immersed in an
activity. A propensity to pursue goals with energy and
persistence.”
How to Develop Self-Motivation

1) Instill self-discipline
2) Celebrate achievements, even small wins
3) Set long term goals
4) Be optimistic and look for the good in any
situation
5) Think about why you do what you do

Self-motivation is strongly affected by your

emotions. When you're distracted by your
emotions, you may find it hard to see tasks
through.
Self-Motivation at Work

Don’t like the daunting or mundane tasks?

Here’s some strategies you can use:

1) Change your perspective

2) Ask yourself “why?”
3) Develop accountability
4) Master time management
5) Set goals and rewards

How to Motivate Yourself

Practicing Self Motivation
¢Recognize that emotions affect your performance.
¢Identify
your “explanatory style.” When a setback strikes, resist asking “what’s
wrong with me?” Instead, ask “what can I fix?”
¢Work to achieve your “flow state,” being in the moment with work tasks.
¢
 4) Empathy

“The ability to understand the emotional makeup of other

people. A skill in treating people according to their emotional
reactions.”
How to Develop Empathy

1) Put yourself in someone else's position

2) Pay attention to body language
3) Respond to feelings
4) Use active listening skills

Empathy is the ability to identify with and

understand the wants, needs, and viewpoints
of those around you.
Empathy at Work

1) Embrace a new perspective

2) Validate the other perspective
3) Examine your attitude
4) Listen
5) Ask what the other person would do
Practicing Empathy
¢Empathy means recognizing, and responding appropriately to, the emotions of
others.
¢By expressing empathy, you also create empathy in others.
¢Realize that emotions impact such measurable goals as productivity and safety.
 5) Social Skills

“Proficiency in managing relationships and building networks,

and an ability to find common ground and build rapport.”
How to Develop Social Skills

1) Improve your Communication Skills

2) Learn how to deal with conflict
3) Build up self confidence
4) Give praise when it’s earned

Those with strong social skills are typically

team players. They can manage disputes, are
excellent communicators, and are masters at
building and maintaining relationships.
Social Skills at Work can help us
manage conflict

Tips in dealing with conflict at work:

1) Stay calm & collected
2) Ask, "What is it I want to achieve here?",
"What are the issues I'm having?" and "What
is it that I would like to see?"
3) Show empathy to the other party
4) Practice active listening
 Summary- Emotional Intelligence

Emotional intelligence - the capacity to identify,

evaluate, and manage emotions in one’s self as well as
in other people.

Understanding other people's emotions is a key skill in

the workplace. It can enable us to resolve conflicts, to
build more productive teams, and to improve our
relationships with co-workers, clients and customers.
 Summary - Five Key Elements

1) Self-awareness: Recognize and understand our

emotions and reactions

2) Self-regulation: Manage, control, and adapt our

emotions, mood, reactions, and responses

3) Motivation: Harness our emotions to motivate ourselves

to take appropriate action, commit, follow-through, and
work toward the achievement of our goals

4) Empathy: Discern the feelings of others, understand their

emotions, and utilize that understanding to relate to
others more effectively

5) Social skills: Build relationships, relate to others in social

situations, lead, negotiate conflict, and work as part of a
team
THANK YOU