Emotional Intelligence Models

Dr. Meenu Sharma, Assistant Professor

What is Emotion?
Internal conscious states that we infer in
ourselves and others.
• Emotions are private
experiences.
• We use operational definitions
because we cannot actually
see feelings.
• We infer observable behavior
associated with emotion.
Four components of Emotion

Feelings

Social- Bodily
Expressive
Emotion
Arousal

Sense of
Significant life event
Purpose
Feeling component
• Emotions are subjective feelings

• Make us feel in a particular way.

• Anger or joy.

• Meaning and personal significance.

• Vary in intensity and quality.

• Rooted in mental processes (labeling).

Bodily Arousal
• Biological activation.

• Autonomic and hormonal systems.

• Prepare and activate adaptive coping behavior during

emotion.

• Body prepared for action.

• Alert posture, clenched fists.

Purposive component
• Give emotion its goal-directed force.

• Motivation to take action.

• Cope with emotion-causing circumstances.

• Why people benefit from emotions.

• Social and evolutionary advantage.

Social-Expressive component
• Emotion’s communicative aspect.

• Postures, gestures, vocalizations,

facial expressions make our emotions
public.

• Verbal and nonverbal communication.

• Helps us interpret the situation.

• How person reacts to event.

Emotions read in the face

The Japanese Female Facial Expression (JAFFE) Database

 QUIZ

Ability Based Model of Emotional Intelligence

Perceiving emotion

Using emotions to facilitate thought

Understanding emotions
Managing emotions

Which stage is Missing ?

 Ability Model
• The ability model, developed by Peter Salovey and John
Mayer in 2004.

• Perceiving Emotions: The ability to perceive emotions in oneself and

others as well as in objects, art, stories, music, and other stimuli
• Facilitating Thought: The ability to generate, use, and feel emotion as
necessary to communicate feelings or employ them in other cognitive
processes
• Understanding Emotions: The ability to understand emotional
information, to understand how emotions combine and progress
through relationship transitions, and to appreciate such emotional
meanings
• Managing Emotions: The ability to be open to feelings, and to
modulate them in oneself and others so as to promote personal
understanding and growth
Mixed Model
This model uses "The Five Components" to efficiently describe
emotional intelligence. 
 Self Awareness:
A Powerful Tool for Leaders
“the need to know and the fear of knowing”
-Abraham Maslow (1968)
• “Self-awareness (sometimes also referred to as
self-knowledge or introspection) is about
understanding your own needs, desires, failings,
habits, and everything else that makes who you
really are.

• The more you know about yourself, the better

you are at adapting life changes that suit your
needs.
What people
see
ACTIONS

What you feel

EMOTIONS

What you think

THOUGHTS

BELIEF SYSTEMS
Generated from
your value system
 Emotional Awareness

• Know which emotions they are feeling and

why
• Realize the links between their feelings and
what they think, do, and say
• Recognize how their feelings affect their
performance
• Have a guiding awareness of their values and
goals
 Accurate self-assessment

• Aware of their strengths and weaknesses

• Reflective, learning from experience
• Open to candid feedback, new perspectives,
continuous learning, and self- development

• Able to show a sense of humor and

perspective about themselves
 Self-confidence
• Present themselves with self-assurance; have
“presence”

• Can voice views that are unpopular and go out

on a limb for what is right

• Are decisive, able to make sound decisions

despite uncertainties and pressures
Self-Betrayal Model
 QUIZ
Question 1: Who gave Mixed Model?

1.Daniel Golman
2.Peter Salovey 
3. John Mayer 
4.Konstantinos V. Petrides
SELF REGULATION
• Self regulation is mostly about being able to
control your emotions and responses to
situations and other people.

• But it's also about feeling positive emotions

and expressing positive emotions to others.
• Sometimes it's okay to let emotions control us,
especially when it comes to positive emotions.

• Your excitement and joy at passing an exam, or

achieving a target for the month, are
appropriate expressions of emotion.

• But it's not great to be controlled by negative

emotions such as anger, fear or frustration.
• Emotional intelligence suggests that it's
important to be aware of all our emotions.
When we're aware, we can choose how to
react and express our feelings.

• Self regulation is about using self

awareness to keep negative reactions under
control.
 Activity: Mind Tracker
• Throughout the day, use the symbols to track
how you are feeling, what you are doing and
anything else that you are concerned about.
• If your moods, thoughts or behaviours are
getting in the way of everyday life, take this
tracker to an adult.
• If you reach out, things CAN change and you
CAN feel better.
MOTIVATION
• Self-motivated leaders work consistently
toward their goals, and they have extremely
high standards for the quality of their work.

• Motivation is something that we strive to

improve or meet a standard of excellence.

• Intrinsic motivation  also plays a key role in

emotional intelligence.
• People who are emotionally intelligent are
motivated by things beyond mere external
rewards like fame, money, recognition, and
acclaim.

• Instead, they have a passion to fulfill their

own inner needs and goals.

• They seek things that lead to internal

rewards, experience flow from being totally
in tune with an activity, and pursue peak
experiences.
People with this competence:
•• Are results-oriented, with a high drive to meet their
objectives and standards

•• Set challenging goals and take calculated risks

•• Pursue information to reduce uncertainty and find ways

to do better

•• Learn how to improve their performance

• EmpathyWHAT EMPATHY?
is theIScapacity to understand or feel
what another person is experiencing from
within the other being's frame of reference,
i.e., the capacity to place oneself in another's
position.

• Empathy is seeing with the eyes of another,

listening with the ears of another and feelings
with the heart of another.
 BENEFITS OF EMPATHY
• Empathy connects people together.
• Empathy heals.
• Empathy builds trust.
• Empathy closes the loop.
 EMPATHY VS SYMPATHY
EMPATHY SYMPATHY
• Empathy is • Sympathy is about
about feelings. actions.
•
• Empathetic people A person who is
sympathetic but
are often very
not empathetic
sympathetic. may appear a little
shallow.
 Activity
• Be the Fog (Regulate Your Emotions)
• It can be very difficult for many of us to accept
criticism, especially if receiving criticism
provokes strong emotions

• This simple exercise will help you “be the fog”

and learn how to regulate and modulate your
emotions in a difficult situation.
 Here’s what to do:

• “Act like a fog! Imagine you are a fog. When

someone throws a stone at you, you absorb
that stone without throwing the stone back.

• This is a very easy and effective technique to

use against people who keep criticizing you
repeatedly.”
• For example, if someone tells you something
like:
• “You just don’t understand.”
• “You are lazy.”
• “You are always late.”
• “You don’t feel responsible.”

Respond with:
• “Yes, I just don’t understand.”
• “Yes, I am lazy sometimes.”
• “Yes, I was late.”
• “Yes, I just don’t take responsibility.”
• When you accept the criticism that is thrown
your way (without actually taking it to heart),
you will find that you disarm the person
criticizing you.

• To practice, ask someone you know well to

criticize you at rapid speed, one after the
other, and employ the fogging technique to
counter it.
 Activity: Name Game
• if your name is Jane Doe, you might write:
• J – Joyful
A – Assertive
N – Nice
E – Energetic
D – Delightful
O – Optimistic
E – Even-tempered
• The user should complete their own name,
then do the same for the person who has
influenced their lives.

• Completing this worksheet will help the user to

start thinking about themselves, their
personality, and the traits and characteristics of
others.
• This will help them stay open-minded and
attentive to emotions – both their own
emotions and the emotions of others.
INTERPERSONAL SKILLS
• Being able to interact well with others is
another important aspect of emotional
intelligence.

• True emotional understanding involves more

than just understanding your own emotions
and the feelings of others - you also need to
be able to put this information to work in your
daily interactions and communications.
 Interpersonal Intelligence
(people smart)
It is the ability to understand and interact
effectively with others.
It involves effective verbal and nonverbal
communication, the ability to note distinctions
among others, sensitivity to the moods and
temperaments of others, and the ability to
entertain multiple perspectives.
• Interpersonal skill is the reciprocal social
and emotional interaction between two or
more individuals in an environment

• Close association between individuals who

share common interests and goal
Barriers to IPR
 Summary
• Self-Awareness (confidence, recognition of
feelings)
• Self-Regulation (self-control, trustworthiness,
adaptability)
• Motivation (drive, commitment, initiative,
optimism)
• Empathy (understanding others feelings,
diversity, political awareness)
• Social Skills/ Interpersonal skill (leadership,
conflict management, communication skills
 Emotional Intelligence
Consortium Website

https://positivepsychology.com/e
motional-intelligence-exercises/

http://www.eiconsortium.org/index.html