VOICE OF THE CUSTOMER

CUSTOMERS NEEDS WANTS

PRINCIPAL • Creation of the standardized process in the • Standardized process in the preparation of the learning environment
in terms of :
preparation for a safe and secure learning
1 .classroom
environment 2.Facilities
• Provision of monitoring tool. 3.SIGA
4.DRRM (Go Bags and safety hat)
5.Solid Waste Management
6. School Clinic
• Conducive learning environment and functional facilities

PROGRAM • Monitoring tool • Standardized process in the preparation of the learning environment
in terms of :
OWNER/ 1 .classroom
2.Facilities
COORDINATOR 3.SIGA
4.DRRM (Go Bags and safety hat)
5.Solid Waste Management
6. School Clinic

TEACHERS • Creation of the standardized process in the preparation
for a safe and secure learning environment
• Monitoring of the physical facilities in-charge, DRRM
Coordinator, SIGA Coordinator, Solid Waste
Coordinator
• Provision of a monitoring tool in the preparation of
classrooms and facilities.
• Consistent monitoring of the physical facilities in-
charge, DRRM Coordinator, SIGA Coordinator Solid
Waste Coordinator.
• Conducive learning environment and functional
facilities.

PARENTS • Prepared, safe and secured learning environment • Conducive learning environment and functional
• Regular collection of garbage facilities.
• Provide assistance in preparation of the learning
environment.
 NUMBER OF RESPONDENTS

PRINCIPAL 1
PROGRAM 6
OWNERS/COORDINATORS
TEACHERS 10
PARENTS 10
STUDENTS 76
EXTERNAL STAKEHOLDERS 10
TOTAL 113
 FOCUS GROUP DISCUSSION QUESTIONS
1. What is your goal in making your school a safe and secured learning
environment?
2. What are the issues and concerns affecting the preparedness in the
safety and security of the learning environment? For instance,
classrooms, school grounds, toilets, washing areas, etc.
3. What did you do in helping address those problems?
4. What would you do to help improve the interventions in making the
learning environment prepared, safe and secured?
5. What are your other suggestions or recommendations to help make
the school prepared, safe, and secured?
THANK YOU!