PAMANTASAN NG LUNGSOD NG

MAYNILA

EFFECTIVE
PROFESSIONAL
COMMUNICATION
PROFESSIONAL
COMMUNICATION
•Relates to , engages in , is
appropriate for, or conforms
to business professions or
occupations.

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PRINCIPLES OF PROFESSIONAL
CONDUCT
1.Integrity – uprightness of character
and honesty.
2.Respect – regard and appreciation of
the worth and dignity of all people.
3.Openness – free exchange of ideas
within the bounds of reasonable
behavior.
4.Responsibility – ability to meet
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your obligations or to act without
superior authority or guidance.
5. Teamwork – unity of action by a
group of workers to further the success
of the organization
6. Self-improvement –maintain and
enhance professional competence
7. Ethics – set of standards that guides
behavior defined by culture ,
community or profession
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CULTURAL DIFFERENCES IN THE
WORKPLACE
•Differences based upon income,
regional origins, dress code , grooming
standards , music preferences , and
political affiliations .
•Gain information about other’s cultural
attributes.
•Conscious of physical space, amount
of eye contact, voice inflections.
•Avoid generalities and stereotypes.
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GENDER DIFFERENCES IN THE
WORKPLACE
•According to survey, men in the
workplace are driven by personal
concerns – career development and
professional or financial rewards.
•For women , increase communication,
expand relationships , improve the quality
and focus of customer service
•Men use report style to preserve
independence, negotiate and maintain
status.
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• Women use rapport style to establish
connections and negotiate
relationships.
• Men are task –oriented and focused
on the end result and can move
independently to achieve it.

• Women are more concerned with the

process and will connect and involve
others as they move towards their
goal.
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COMMUNICATING WITHIN A
PROFESSIONAL ATMOSPHERE
1.Give more attention to face-to- face
communication with co-workers and
superiors.
2.The key to good communication is effective
listening.
3.Speak clearly and use good diction.
4.Maintain a positive attitude.
5.Give and receive feedback.
6.If you get angry or upset , calm down before
responding.
7.Build your credibility.