Subject: Computer

Assigement topic: Communication applications

Name: Abdihakiim Ali Farah

 Application communication
Communication software is an application or program designed to pass
information from one system to another. Such software provides remote
access to systems and transmits files in a multitude of formats between
computers.
 Cont...
• Communication software includes systems and applications that enable
the exchange of text, audio, video, messages, and files via the cloud or
local networks.
• Tools such as email, chat, messaging apps, file transfer protocol systems,
and VoIP platforms help users communicate across devices in real time.
Communication software features include voicemail, web conferencing,
call recording, and data security measures.
 Communication software can be either asynchronous or synchronous.
  Asynchronous communication incurs a delay. Think of sending letters to
friends. You send a letter and then wait for a response. E-mail, discussion
forums, text messaging, and comment sections of news stories are
asynchronous.
 Synchronous communication is real-time. A phone conversation, instant-
messaging (e.g., Skype or Facebook's IM), video chat, interactive web
conferences, and texting are synchronous.
 Types Of Communications Software
I. Unified communications system: This offers phone support, ticketing,
intranet, VoIP, and other enterprise tools, including reporting and analytics. It
is usually used for customer support or outbound sales as a help desk or
contact center solution. Example: RingCentral.
II. Web conferencing : This involves text, audio, and video exchange
capabilities and is used for several purposes such as video presentations,
employee training, conference calls, client onboarding, tutorials, and
webinars. It is useful for organizations with global clients, remote teams, or a
lengthy web mailing list.Example: GoToMeeting
 Cont…
I. Live chat : This is a standalone app that can be embedded within digital
channels such as a website, social media page, newsletter, and custom
app. Live chat apps also offer marketing software features including
lead qualification and nurturing, provide analytics on web visits and
FAQs, or integrate with the CRM for shared data.Example: LiveAgent
Thanks Legends for your listening