Story of Wi-Fi

Note: Customer is facing any issue

(No Browsing OR Authentication) and connected via Wi-Fi and unable
to open modem page.
If your Wi-Fi signals Ca s e 1
shows star and Wi-Fi
list search your area
network but not your
desired network, it
means your Wi-Fi is
disabled from your
modem, then follow
enable Wi-Fi process
from modem.
 Case 2

If your Wi-Fi signals shows

star and Wi-Fi list search
your area network and also
your desired network,
then should connect Wi-Fi
with the key.
 Case 3

If you enter the key of Wi-Fi

and it shows below message,
it means you don’t know Wi-
Fi key, then you have to
check Wi-Fi key from modem
page or change it from CPE
Management.
 Ca s e 4

In the taskbar if it shows Red

Cross on monitor instead of
signals, it means your wireless
network connection is disabled
from the network connection
page.
 Case 5
In the taskbar if signals shows
Red Cross (No Wi-Fi search),
it means your Wi-Fi is
disabled from the laptop
(should enable Wi-Fi from
laptop)

Even Wireless network

connection is also enabled
If your desired network
or if you connect your
Wi-Fi name and it shows
Case 6
a message (The settings
saved on this computer
for the network do not
match the requirements
of the network) with
Red Cross on Wi-Fi
name, it means that
your previous setting
mismatched with the
new Wi-Fi settings.

Or if your modem Wi-Fi

security key is mismatch
with your laptop Wi-Fi
key then it shows below
message.
Then you should remove your Wi-Fi network then search
again and connect it.
If signal shows connected it
means Wi-Fi is connected Case 7
properly, but if yellow mark
appears on signals and status
shows a message
(“Identifying” or “Un-
identified network”), it
means WLAN card is unable
to get LAN IP from
modem.
Then follow:
•Manual or auto IP assigns
process
•Disable/enable wireless
network connection
•Ports interchange
 Case 8

If signal shows
connected it means
Wi-Fi is connected
properly, no issue
with Wi-Fi