Amity Institute of English Studies & Research

Types of Communication

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Verbal Communication

Verbal Communication is the process which includes words, use of sounds

and language to convey a message.

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Types of Verbal Communication

• Oral Communication

• Written communication

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Oral Parts of Oral

Communication Communication

Oral communication 1. Face to face

describes any type of communication
interaction that makes use
of spoken words.

2. Communication using
mechanical devices
for oral
communication

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 AdvantagesAmity Institute of English Studies & Research

Personal
Time Touch
Economical Flexibility
Immediate Saving
Feedback

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Advantages

Effectivene Group More suitable Complete

More ss Communicatio Understandin
Powerful g
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• Poor Retention • Lengthy • Problem for

• No record Messages distant
• Confused people
Speech

Disadvantages

• Emotions • Lack of • Distortion

• Misunderstandin responsibilit of
g y meaning
• Imprecise
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Written Communication
A Written Communication means sending of messages, orders, or instructions in
writing through letters, circulars, manuals, reports, telegrams, office memos etc.

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1 Precision and 4 Legal Evidence

Accuracy

2 Mechanical 5 Lengthy

Advantage
Efficiency messages

s
3 Permanent 6 Repetitio
Record n

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Disadvantages
1 Time Consuming 4 Impersonal

2 Costly 5 Delayed
Feedback

3 Rigidity 6 Lack of
Secrecy

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Formal Communication

• Extrapersonal Communication
• Intrapersonal Communication
• Interpersonal Communication
• Organisational Communication
• Mass Communication

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Grapevine Communication (Informal Communication)

• Unstructured and informal network formed on social relationship rather than

organizational chars or job descriptions.

• Grapevine is an informal channel of business communication. It is because, it

stretches throughout the organization in all directions irrespective of the

authority levels

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Types of Grapevine

SINGLE STRAND
GOSSIP CHAIN
CHAIN

PROBABILITY CHAIN CLUSTER CHAIN

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Thank You

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