EFFECTIVE POLICE

COMMUNICATION
DR. CORAZON B. FLORESCA
 VIRTUAL CLASSROOM RULES

1. Mute yourself except when you have the floor.

2. Raise your hand virtually for permission to speak.
(One person talks at a time.)
3. Keep your video on for attendance purposes.
4. Avoid distracting backgrounds or actions.
5.  Encourage each other with appropriate response
emoji.
LEARNING OUTCOMES :
• 1. demonstrate understanding about communication and effective police
communication;

• 2. realize the importance and impact of an effective police communication;

• 3. identify and analyze the impact of effective police communication in a

community;

• 4. distinguish and categorize the different types of reports as an effective

police communication; and

• 5. write the different types of reports.

Communication is simply the act of transferring
information from one place, person or group to
another.
Every communication involves (at least) one sender, a message
and a recipient. This may sound simple, but communication is
actually a very complex subject.
The imparting or exchanging of information by speaking,
writing, or using some other medium. The successful
conveying or sharing of ideas and feelings.
Oxford English Dictionary
 EFFECTIVE POLICE COMMUNICATION

 Good communication is essential to how well police officers interact with the

public because it influences how the public responds to officers.
 Listening, speaking, writing and focusing on what others say are all ways
officers can affect the way the public views them.
 In the field and on duty, two-radio radios keep officers communicating in the
most challenging environments.
 Two-way radios are designed to be rugged and reliable, and to work when cell
phones can't—even during emergencies, power outages, and when cell towers
are overloaded
  By recording data and intelligence digitally, police officers are speeding up
this process and making it easier to access the data whenever they need it.
Operationally, technology is enabling police forces to become more efficient
in their day to day role of protecting the public.
 Police officers with experience know that in many cases they are working with
citizens just as often as they are working to enforce the law with them,
especially when the police need information.

 The information that leads to successfully helping citizens most often comes
from another citizen. A good cop knows how to communicate in order to
achieve his or her ends and solve problems as well as address concerns using
reliable information.
Some important guidelines to this approach are as follows:
a. Show Respect—This might be the most useful approach especially in low-
income, high-activity areas. According to Public Safety Canada, Ontario has
the highest number of youth gang members in the country. Gang members
place a great degree of importance on respect and are often willing to divulge
important information to those who show them respect, including police
officers.

There is never a situation in which it is appropriate to verbally belittle

someone. Problems can be often be solved by acquiring information through
networks, and you never know who is going to have an important piece of
information for you.
b. Start Friendly—As the on-scene police officer, you set the
tone for any incident you're a part of. When you begin in a
friendly manner, you always reserve the ability to escalate the
situation.
When you begin in an overpowering manner, you lose the
ability to go back to being officer friendly.
Pay close attention to the body language of the people you
come into contact with, but retain the friendly tone until the
situation dictates otherwise.
If you are aware of your surroundings, you won't find yourself
surprised or taken advantage of for having a friendly
demeanor.
c. Show Empathy—Another important aspect to good
communication is showing empathy to victims and concerned
citizens.
Police officers are often better equipped to handle these situations
than citizens  who have never experienced these types of events.
As a result, the affected community  needs to be given empathetic
treatment—it will calm them down and help you reconstruct the
situation that led to the traumatic event, helping your investigation.
d. Reduce Conflict—The primary way police officers set examples in the
communities they serve is by reducing conflict.

 On a very fundamental level, this is what police work is all about. While it is
sometimes necessary to escalate a situation in order to maintain control, it's
important that this only happens in order to reduce conflict in the end.

 Physically neutralizing a person can reduce conflict, but it can also agitate
conflict, depending on the situation.

 The most important thing to remember is that the first and most useful tool for
conflict resolution is your ability to communicate.

 Try using words to find out what is happening, how you can help, and who is
responsible before applying any kind of force, whenever possible.
How This Approach Affects Community Relations
 One of the most important takeaways of this approach is that citizens also show
respect for the police when officers use communication effectively.
Communications skills for police officers go a long way toward establishing positive
relations in the community, which can be the primary force that gets cases solved
in some situations.

 No police officer wants to feel unwelcome in his or her own community. Being
domineering, forceful or violent only perpetuates negative police relations within a
community, making more domination, more force and more violence the only
answer. Avoiding that vicious circle is incredibly important, and every police officer
on the job needs to do their part in order for the community as a whole to succeed.
 In communities where the relationship with the police has
already begun to sour, it is doubly important to build trust with
citizens whenever and wherever possible. As an officer in
uniform, you carry the weight of every action performed by
every other uniformed officer in the eyes of the people you
contact. You also, however, have the power to change their
opinion through open and constructive communication.
Spot Report
 A concise narrative report of essential information covering events or
conditions that may have an immediate and significant effect on current
planning and operations that is afforded the most expeditious means of
transmission consistent with requisite security. Also called SPOTREP.
 Police blotter is a slang term that is used in police practice and procedures.
It refers to a book that records arrests and other facts and events in
a police station, on a daily basis.
 Arrests are recorded in a police blotter as they occur. Local newspapers
review these blotters to print arrests or notable activities.
 Once a police report is filed, the following steps may apply: The
investigator will further investigate the case and determine whether to
arrest the suspect, obtain a warrant, or just forward the case to the
Prosecutor's Office for possible charges to be filed or decide no
further action is needed and close the case.
 Police records checks are only valid on the day they are issued, since
information can change from day to day. They are a 'snapshot in time'
only.
 The police do not determine an expiry date; this is up to the
agency/employer.
Progress Report
 Identifying, protecting and supporting victims of domestic abuse
remain vital parts of the policing mission to prevent crime and
disorder, but this is not something that the police can tackle
alone.

 The complex and sensitive nature of domestic abuse means

that the police often need to work in close co-operation with a
range of other agencies.
 First, we’ll make sure that you’re the correct police force
to investigate the crime you've reported. In this case, we'd
send them your report and they'd continue the
investigation.

 Once you’ve established you’re the correct police force,

you’ll issue with a crime reference number. How quickly
you can do this depends on the complexity of the incident
and number of other authorities involved.
Next, an officer will conduct an initial investigation. This could involve:

 talking to witnesses

 assessing the scene of the crime

 reviewing CCTV or video footage

 gathering other evidence such as forensic samples

 searching our intelligence database

You’ll then carry out an ‘investigative assessment’. This is where you review all

of the information you've gathered and decide whether to investigate your report
further.
We base our decision on four key factors:

vulnerability of the victim

severity of the offence

likelihood it can be solved

the most effective use of resources

Possible outcomes

There are two possible outcomes to an investigative assessment. Once we’ve made a
decision, an officer will contact you to explain and offer any advice, if needed.

1. The investigation will be closed

• If we decide to close the investigation, it’s probably because we've completed our initial
steps and there are no further leads we can proportionately follow at that time. 
Sometimes you receive new information or discover new evidence, in which case you can
reopen the investigation and send you an update.

• Regardless of whether this happens, your report and the information you gather as part of
the investigation will become a vital part of how you police. It helps decide where and
when you use police resources to detect and prevent crime.
2. Your case will be investigated further

If we decide to look into your case further we’ll assign an

investigating officer to you. They’ll act as your single point of
contact during the investigation, answering any of your questions
and keeping you updated as the case progresses.

If you need to provide a statement, they’ll talk you through it. In
the unlikely event you need to go to court, they’ll introduce you to
a member of the Witness Care Unit who'll guide you each step of
the way.
Investigative Report
 An investigation report is a document written to inform a concerned party
about a certain incident that has occurred and the actions that might be
taken regarding the situation. ... General case information - includes the
name of the person who reports, case number, and important dates.
 Your best bet is to call or visit the law enforcement agency that made
the police report you want to look up. Have the identification number or
the relevant time, place, date and names. Ask the agency whether the
records are public and what is the fastest way of getting them.
Police Reports 
 Police investigate crimes and arrest people, but they do not charge
people with crimes.
 Police records thus are not part of the court system, and documents
like arrest reports or crime/incident reports kept at police departments
are not presumed to be open to the public as court records are.
 Scientists use different methods of investigation in different
circumstances. These methods include (in no particular order) fair
testing, identifying and classifying, modelling, pattern seeking, and
researching.
 Private investigators should have a thorough knowledge of
research techniques, surveillance techniques,
interviewing techniques, industry specific equipment and how
to collect and preserve evidence.

 This section represents generally accepted practices

throughout the private investigation industry The remainder of
this section explains five major special investigative
techniques often used in organized crime cases:

a. Controlled delivery.
b. Physical and electronic surveillance.
c. Undercover operations.
d. Financial analysis.
e. Use of informants.
Possess the key skills to undertake an investigation: active
listening, questioning. interviewing, funneling, summarizing and
note-taking. Possess techniques to manage an
effective investigation interview, including how to interview relevant
witnesses.
• Criminal investigation is an applied science that involves the
study of facts that are then used to inform criminal trials. A
complete criminal investigation can include searching, interviews,
interrogations, evidence collection and preservation, and various
methods of investigation.
• The collection of facts to accomplish a three-fold aim:
• a. to identify the guilty party;
• b. to locate the guilty party; and
• c. to provide evidence of his guilt.
• When communicating with others, we often focus on what we
should say.
• However, effective communication is less about talking and
more about listening.
• Listening well means not just understanding the words or
the information being communicated, but also understanding
the emotions the speaker is trying to convey.
“EFFECTIVE COMMUNICATION REQUIRES MORE
THAN AN EXCHANGE OF INFORMATION.
WHEN DONE RIGHT, COMMUNICATION
FOSTERS UNDERSTANDING, STRENGTHENS
RELATIONSHIPS, IMPROVES TEAMWORK, AND
BUILDS TRUST.”
Answer the questions comprehensively:

1. What is communication?
2. What is effective communication?
3. What is then effective communication in policing?
4. Why is effective communication important in policing?

B. Come up with one scenario on investigative report report where you

have applied an effective communication .

Do this exercise by GROUP

THANK YOU FOR LISTENING!