COMMUNICATION:

Secret to
Organizational
Effectiveness
 BRAIN STIRRER ACTIVITY
1. How can communication be
effective?
2. Is there a need to equip oneself
with various strategies?
3. What would be the best thing to do
so you will become effective
communicator for both oral and
written?
Let’s get into the real world
of Communication!

Recalling the basic ideas of

Communication will truly
provide us better ideas as we
discuss things from simple to
complex.
 COMMUNICATION
• IS THE DUAL OR TWO-WAY PROCESS OF
TRANSMITTING MESSAGES FROM ONE
PERSON TO ANOTHER.
• IS THE SYMBOLIC INTERACTION BETWEEN
TWO OR MORE PEOPLE THAT INFLUENCES
EACH OTHER’S BEHAVIOR.
• EMBRACES BOTH THE VERBAL AND
NONVERBAL ASPECTS.
 Daniel Webster
• “IF ALL MY POSSESSIONS WERE
TO BE TAKEN FROM ME WITH
ONE EXCEPTION, I WOULD
CHOOSE TO KEEP THE POWER OF
COMMUNICATION, FOR BY IT I
WOULD REGAIN ALL THE
OTHERS.”
 LANGUAGE
• IS THE MOST EFFECTIVE MEDIUM
OF COMMUNICATION.
• SERVES AS THE CODE FOR THE
TRASMISSION OF MESSAGES
BETWEEN AND AMONG PEOPLE.
 Properties of Language
1. It is systematic.
- is highly organized system in which
each unit plays an important part, which is
related to other parts, and which when put
together constitute a whole.
2. It is arbitrary.
- The relationship between meaning and
the symbols employed is a matter of
convention.
Continuation:

3. It is rule-governed.
- The rules that governs in language is called
grammar.
4. It has a dual structure.
- the sound and the meaning
5. It is generative.
- creative and productive
(This refers to the speaker’s ability to understand
and produce any number of utterances by
recursion.)
Continuation:
6. It is a socially learned behavior.
- It is a skill acquired as one grows up in society. A
speaker learns the language to which he is exposed.
7. It is a social interactive tool.
- Language cannot be considered without
communication because it is the very reason for its
existence.
- It is a shared code that enables its users to
transmit feelings, ideas, and desires to one another
because they want to communicate.
 ASPECTS OF COMMUNICATION
1. The Verbal or Linguistic Aspects
This is the aspect that makes use of words. It
may be oral or written, formal or informal.
2. The Nonverbal or Extra-linguistic Aspect
This aspect does not make use of words but
may enhance or change the linguistic code.
IT HAS THREE ELEMENTS
a.} Nonlinguistic elements
1. KINESICS - language of the body
2. PROXEMICS - language of space

3. CHRONEMICS - language of time

4. HAPTICS - language of touch

5. OLFACTICS - language of smell

6. ARTEFACTUAL - language of objects

7.PHYSICSL APPEARANCE
b. Paralinguistic elements
These include the following attributes of
voice that accompany the words we say:

1. Vocal quality
2. Pitch
3. Tempo
4. Volume
5. Juncture
C. Metalinguistic element

- This is the abstract element that takes place

in the mind of communicators – the awareness
of the component units of language – sound,
words, phrases, and sentences.
 TYPES OF COMMUNICATION
1. INTRAPERSONAL - is communication within
oneself.
2. INTERPERSONAL - is communication among a
relatively small number of people.
a. dyadic
b. triadic
c. Small Group
3. PUBLIC COMMUNICATION
4. MASS COMMUNICATION
5. ORGANIZATIONAL COMMUNICATION
ELEMENTS OF COMMUNICATION

1.The SENDER
2.The MESSAGE
3.The CHANNEL
4.The RECEIVER
5.FEEDBACK
 Effective Communication
• Communicating effectively means that your
ideas and concepts are being heard and
people are acting upon them.
• It also means you are able to listen,
understand and take action on what other
people say.
• This is how a department, team or company
builds success by understanding what needs
to be done and doing it with appropriateness,
accuracy and error free.
 Effective Communication
• It is about understanding the emotion
and intentions behind the information.
• To clearly convey a message, you need
also to listen in a way that gains the
full meaning of what’s being said and
makes the other person feel heard and
understood.
 Ten Steps to Effective Communication

1. An Intention for Connection

Aim for a respectful and compassionate
quality of connection so that everyone can
express him or herself – be heard and
understood.
Connection means try to be open and stay in
touch.
 Number 2.
Listen more than you speak.
We have to ears and one mouth. A reminder
of what is important. Listening is the key to a
healthy relationship. Often, we are only half
listening, waiting for our chance to speak,
wanting to make our point. When our intention
is with our own thoughts, we are not listening.
Listening is to intend to understand what others
wanted to say.
 Number 3.
Understand the other person first.
Willingness to understand involves
generosity, respect self-control, compassion and
patience.
Be curious and not furious.
 Number 4
Understanding needs, wishes and values.
Everything people say and do expresses and
underlying need, longing or value.
For example: If someone says, “You are so
selfish”, you never do to help at all. They are
indirectly expressing a longing for consideration
and support. If we can empathise rather than
react, we can connect and the person will fell
understood.
 Number 5.

Begin with empathy.

Generally, people appreciate
receiving empathy more than
anything else.
 Number 6.
Take responsibility for your feelings.
Our feelings are stimulated by what ios
happening.
e.g. If someone does not do what they say will do,
we might tell them, “You make me so angry, you
are so unreliable”. This inflammatory accusation
could be rephrased as I feel frustrated because it
is important to me that we keep to agreements
we have made.
 Number 7.
Make requests that are practical, specific and
positive.
Make request that will help fulfill our needs.
Don’t ask things that are too vague or too big or
are expressed as negative request.
Stop making so much noise.
 Number 8.
Use accurate and neutral descriptions.
Never to give judgements or any statements
if we are upset.
 Number 9.
Be willing to hear NO.
It might be the other ideas that they wish to
express. You need to have an open mind so
things will go into its proper time and place.
 Number 10.
Ways to communicate other the words.
Everything that is in our hearts and minds are
expressed through our body, our facial
expressions, the tone of our voices, and the
vibrations that emanates from us.
To have connection, understanding and
harmony in relationships, we need to nourish
those aspects within ourselves.
THANK YOU FOR YOUR
COOPERATION!