Integrated Professional English

20UC1101
1
Lesson Name

2
VIDEO LINKS

https://www.youtube.com/watch?v=NBuw9YNP_6A

https://www.youtube.com/watch?v=y50xhHQ8Qf0
 Lesson Name

Netiquette = Network etiquette

the proper way we communicate and
interact with each other using email over the
Internet

4
DOs and DON’Ts in Professional Emails
DOs
Have a professional email id

ammulovely@gmail.com

X
Four Basic Points in Email

1.Subject line
2.Greeting
3.Email-text
4.Closing
Subject Line
Poor
Examples
Subje Hello
ct:
Subje Dear Garry

ct:
Good
Examples
Requesting a Meeting
Subje
ct: Cancelling My Order

Subje
Greetings
•Formal
•Professional
• Dear Sir/Madam,
• Dear Chris,
• Dear Professor/CEO/Director
• Dear Sales Team/Marketing Team
Email Text
•Main Message
•All necessary details
•Remain Brief
•One or Two paragraphs (Each
paragraph-3 to 4 sentences)
Closing
• Keep it Short and Simple
• Regards,
• Best Regards,
• Followed by Signature:
Name
Fax/Phone no
Organization & Style
•Use Your Own Words
•Use Your Own Message
•Say Only what is Needed
•Avoid excess use of Adjectives and
Adverbs
•Avoid Passive Voice
•Be Precise
Words to Avoid
•Must
•Should
•Demand
•Require
•Necessity
Well what is “Bcc” & “Cc”?
Bcc:
•Is short for Blind Carbon Copy
•Blind Carbon copied recipients are
NOT visible to anyone but the
sender
•Use this to send mails to a backup
mail repository
•Should not be used as a spying
device but only to protect the
privacy of email addresses (ethical
violation?)
Cc:
•Is short for Carbon Copy
•More than 1 addressees can be in
this field (separate them with
commas)
•Carbon copied recipients ARE visible
to all other recipients
•Usually used when others are
referenced in the email or for those
you want included in the
conversation
 Example of CC vs. BCC

From: Jonathan Grove

To: Ashley Miller
Cc: Janet Costa, Nina Myers
Bcc: Julie Ann Skala

Dear Ashley,

Thank you for your support with the meeting. I will inform you of the results
as soon as the files get posted.
Tomorrow’s agenda will be available first thing Monday morning. Please
review the details with Janet and Nina.

Thank you,
Jonathan Grove
Assistant Manager
Summer Fun Company
23087 Meli Road
North Park, IL 62545
630-989-5224
Punctuation
• Apostrophe • Exclamation Mark
Don’t use can’t and Only once in an
wouldn’t
email
Use cannot and would • Quotation Marks
not Only for direct
• Comma speech
Use only when there is
a pause while reading
• Emoticon
Capitalization

•Proper Nouns
•People & Titles
•Media Titles
Business Email Rules – During Assessment
Spend 10 minutes to Write an Email
Respond to all the points mentioned in the Question
Will not be evaluated if Email hasless than 70 words
Use 70 to 80 words
Name of the sender and receiver should be given.
Use the points to be mentioned in the given sequence.
Tense should not change.
Use 7 minutes for writing and 3 minutes for proofreading.
Write XYZ if no name is given for Sender.
AVOID USING ‘AND’ .
USE SMALL SENTENCES.
Sending emails
Opening phrases Closing Phrases
1. This email is in reply to your 1. Please contact me again if you need
email any further information.
2. Thank you for your letter dated 2. Do let me know if I can be of any
May 14th concerning … . further assistance.
3. Thanks for your email ... . 3. I look forward to hearing from you.
4. Following our telephonic
conversation ... .
Reason for writing...
This letter/ email is to ... .
I am writing to ... .
I am pleased to ... .
Could you please ... .
Would you please ... .
Please email me ... .
Just a quick note to ... .
I am sorry to inform you ... .
Unfortunately ... .
I’m sorry about ... .
I apologize for ... .
Be Polite
Close your message with "Regards," "Yours sincerely,
Sample Email
Dear Mr. Blankship ,
The invoice we received yesterday from your office was dated 25
February. The date mentioned is incorrect .The original invoice is
attached herewith which bears the date as 28 February. Please correct
the date and resend the invoice. This will help us to send the funds
promptly by the end of the day.

Let me know if you need anything else.

Regards,
Isabelle
 Use the given hints and write an email

• Visited - restaurant-weekend-friend – from –

Banglore - reservation- wait-half –an-hour -
bad – service- waiters – rude – long time –
food arrive – cold – bill – late – surprised –
act immediately – good reputation
Dear Sir/Madam
I am writing to complain about the unacceptable treatment that we
received when we visited your restaurant last weekend with one of my
friend from Bangalore. We had made reservation for the tables still we
had to wait for half an hour to be served. The incompetence of the bad
service needs a mention here as waiters were rude and took long time to
serve us.
Lastly when food arrived it was cold. To add to our woes the bill was
served late which surprised us with unnecessary charges.
I very much hope that in future you will take care of these mistakes and act
immediately so that restaurant’s good reputation does not go at stake.
Warm Regards
XYZ
This Photo by Unknown Author is licensed under CC BY-NC-ND