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Concentration Chapter 19 Quality Production
Concentration Chapter 19 Quality Production
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consumer's interest improvement of is the act of taking
for a company's products and processes
quality by focussing on quality
Brand Loyalty care of the Bad Review
product is reflected
at each stage of customer's needs
in their daily
production
conversations .
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the general
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is the checking for the
impression of a International
quality standards Customer
ISO product held by real quality assurance Organisation for
throughout the Satisfaction
or potential Standardisation
production process
consumers
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good or a service
materials, energy, total quality Word of Mouth by a company meet
which meets Customer Service
efforts, money, and management Marketing or surpass a
customer
time in producing a customer's
expectations
product expectations
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is a pattern of
the beliefs or consumer behavior
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opinions that are Negative feedback
where customers
generally held about Brand Image given by the Efficiency Reputation
a company or its
become committed
customer
products to brands and make
repeat purchases
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