Interpersonal

Communication

Dr. Himani Singh

Assistant Professor
IBM, GLA University
Interpersonal communication is the process of
exchange of information, ideas and feelings
between two or more people through verbal or
non-verbal methods.
Significance
• Pervasiveness

• Frequency

• Fulfills Compatibility Needs

• Helps Provide Support

Interpersonal Communication Forms
Context Forms

Superior-Subordinate Ordering, Counselling, Coaching,

Motivating, Informing, Persuading,
Disciplining

Peers Discussion, Collaboration

Job Seekers / Media persons Interviews, Evaluation, Negotiation

Communication Styles
• Styles in Business Settings

• Styles Based on Personality Types

Styles in Business Settings
Controlling

• one-way communication
• Senior at workplace
• instructions, orders, crisis situation
• positive: compliance & Execution
• Negative: communication gap, ill feelings
Styles in Business Settings
Egalitarian Style

• Facilitates Two-way communication

• Democratic and Transformational leaders to create teams
• Team Work Required, team members are mature
• Encourages Participation
Styles in Business Settings
Structuring Style

• Provides information to subordinates in structured manner

• Task oriented supervision,
• Routine type with clear cut specification
• Mechanistic Work with less excitement
Styles in Business Settings

Dynamic Style

• High Energy approach, time constraint. exchange of short & Brief

messages
• No patience for long detailed interaction
• Crisis
• ineffective when users do not have enough knowledge
Styles in Business Settings

Relinquishing Style

• Leaves everything on subordinates

• Subordinates Communicate upwards freely
• Managers encourage participation
• Sender & Receiver equally interested
• Employee Empowerment
Styles in Business Settings
Withdrawal Style

• Requires subordinate to take full responsibility

• Managers stop communicating
• used by a person who lost interest in communication exchanges
• failure of communication
Styles Based on Personality Types
Interpersonal Communication Tools

Transactional Analysis

Johari Window