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  • Listening

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    Arpit Gupta
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    This document discusses effective listening in the workplace. It defines listening as an active process that requires conscious effort, as opposed to hearing which happens passively. The key aspects of listening are giving undivided attention, understanding, empathizing, evaluating, and interpreting what is said. Factors that can impact listening include lack of concentration, unequal statuses between speakers, preconceptions, and language barriers. There are different types of listening such as appreciative, focused, attentive, and evaluative listening. The document provides guidelines for impactful listening such as speaking less and listening more, focusing on the speaker, and empathizing with their perspective.

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    Listening

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    This document discusses effective listening in the workplace. It defines listening as an active process that requires conscious effort, as opposed to hearing which happens passively. The key aspects of listening are giving undivided attention, understanding, empathizing, evaluating, and interpreting what is said. Factors that can impact listening include lack of concentration, unequal statuses between speakers, preconceptions, and language barriers. There are different types of listening such as appreciative, focused, attentive, and evaluative listening. The document provides guidelines for impactful listening such as speaking less and listening more, focusing on the speaker, and empathizing with their perspective.

    Copyright:

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    8 views12 pages

    Listening

    Uploaded by

    Arpit Gupta
    This document discusses effective listening in the workplace. It defines listening as an active process that requires conscious effort, as opposed to hearing which happens passively. The key aspects of listening are giving undivided attention, understanding, empathizing, evaluating, and interpreting what is said. Factors that can impact listening include lack of concentration, unequal statuses between speakers, preconceptions, and language barriers. There are different types of listening such as appreciative, focused, attentive, and evaluative listening. The document provides guidelines for impactful listening such as speaking less and listening more, focusing on the speaker, and empathizing with their perspective.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 12

    Effective Listening At

    Workplace

    Dr. Himani Singh


    Assistant Professor
    IBM, GLA University, Mathura
    Source: Graduate Management Admssion Council (GMAC) Corporate Recruiter Survey, 2017
    Listening Hearing

    Voluntary Involuntary

    Requires Concious Efforts Happens automatically

    Active Process Passive Process

    The listener plays a very active part Listener is inactive

    Two way interactive process one-way process


    • Listening is the ability to accurately receive and interpret
    messages in the communication process.

    • The act of listening involves complex affective, cognitive


    and behavioral processes.

    • Listening is also linked to memory.


    Listening Process

    Undivided Understandin
    Hearing
    Attention g

    Empathizing Evaluating Interpreting


    Factors Impacting Listening

    • Lack of Concentration
    Noise
    Hearing faster than speaking
    Paying Attention to speaker

    • Unequal Statuses
    • The Halo Effect
    • Complexes
    • Closed Mind
    Factors Impacting Listening

    • Poor Retention
    • Premature Evaluation & Hurried Conclusions
    • Language Barrier
    Listening Types

    Appreciative Listening

    Focussed Listening

    Attentive Listening

    Evaluative Listening

    Empathetic Listening
    Effective Listeners Ineffective Listeners

    Do not Interrupt Take a “Yes, but approach

    Do not give their full attention


    Remain Patient
    to the speaker

    Make Eye Contact Look away from speaker

    Show Interest Display Impatience to talk

    Looks Attentive Are Very Critical

    Concentrate Have poor Concentration

    Ask open questions Are Over-Talkative


    Guidelines for Impactful Listening

    • Speak Less, Listen More


    • Do not be a sponge
    • Observe body language
    • Focus on the speaker
    • Separate the ideas from the speaker
    • Listen for what is left unsaid
    • Avoid becoming emotional
    • Do not jump to hasty conclusions
    • Empathize with the speaker
    • Respect the speaker as a person
    THANK YOU....

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