Basic Managerial Communication

Year: I
Trimester: I

Dr. Himani Singh

Assistant Professor
IBM-PG
 Learning's from Mr. Bean

1.
Communication is POWER. Those who have
mastered its effective use can change their own
experience of the world and the world’s experience
of them. All behaviors and feelings find their
original roots in some form of communication.
-Tony Robbins

70% of waking time in Communication....

• Communication derived from latin word “Communis”
which means Common, to share, to impart.

• Communication ???

• Managerial Communication???
Communication is simply the act of transferring
information from one place, person or group
to another.

Communication is the relationship that involves

interaction between participants
The act of conveying meanings from one entity
or group to another through the use of
mutually understood signs and symbols.

It is a bridge of meaning
Managerial communication refers to the oral,
written, visual, and digital forms of delivering
information in the context of a workplace.

It refers to the various forms of speaking,

listening, writing, and responding carried out
both in and beyond the workplace, whether in
person or electronically.
 WHY to study Professional Communication???

•Present Giant Corporate Houses

•Global Business Environment leading to Workplace Diversity

•Right technology Advancement at right place

•Improvising Human Relations & Public Relations at work

•Reliance on Team Culture

•Enhances Employability of Individual

•Organizational structures have evolved

What characterizes
Managerial Two –way process
Communication??? Information sharing &
Understanding
Verbal & Non-Verbal
Dynamic Interaction
Circular Flow
Continuous Process
Pervasive Activity
Human Activity
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Need of Professional Advancement
Communication Timely
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Better Human
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 Types of Communication

Direction of Method of
Channel/Network
Message Expression

Formal Downward Oral

Informal Upward Written

Horizontal/
Lateral/ Gestural
Sideward

Diagonal
 Basis of Network/Channel

• Follows chain of command

• Slow
• Task oriented

Formal •
•
Orderly & Systematic
Can be oral/ written

Informal/ •
•
•
Independent of chain of command
Fast
People oriented

Grapevin •
•
Unsystematic & Erratic
Mostly oral

e
• Flows in every possible direction
• Unable to fix responsibility
 On basis of Direction of Message

B E

Diagonal

Downward C F
Upward

D G
Horizontal/ Lateral
 On the basis of Method of Expression

• Oral Communication

• Written Communication

• Gestural Communication
 Communication Network
• It represents the pattern of contact among the
members of an organization

• Nature of Channel

• No. of persons involved

Single Strand or Chain Network

C
Wheel Communication Network

D A B

E
Circular Communication Network

A
E B

D C
Free Flow Communication Network

C B

D E
 Seven C’s of Communication

Completeness
Francis J. Bergin
Conciseness

Clarity

Concreteness

Correctness

Courteous

Consideration
 Communication Barriers
Physical & Mechanical

Language or Semantic

Socio-Psychological

Organizational

Personal
Physical & Mechanical Barriers

Noise

Distance

Time

Information Overload

Denotations & Connotations

Language or Semantic Barrier

Faulty
translation

Technical Words
or jargons
 Socio-Psychological Barriers

Difference in Perception

Inattention

Closed Minds

Distrust
 Socio-Psychological Barriers

• Premature Evaluation

• Resistance to Change

• Cultural Differences
Organizational Barriers

Organizational
Structure

Status
Relationship

Rules &
Regulations
 Personal Barriers
• Attitude of Superiors

• Lack of confidence

• Lack of time