Scribd Logo
Upload

Welcome to Scribd!

  • Zoho Cliq 2

    Uploaded by

    kiki here
    16 views9 pages
    This document discusses Zoho Cliq's team bot feature. It defines a bot as software that performs simple, repetitive tasks automatically. The primary goals of bots are to provide personalized customer service, reduce customer care costs, and ensure 24/7 availability and improved user experience. It describes how to create a bot in Zoho Cliq and lists the different types of bot handlers. Finally, it states that extensions allow for integrating bundles of features to suit client needs.

    Original Description:

    Original Title

    ZOHO CLIQ 2

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document discusses Zoho Cliq's team bot feature. It defines a bot as software that performs simple, repetitive tasks automatically. The primary goals of bots are to provide personalized customer service, reduce customer care costs, and ensure 24/7 availability and improved user experience. It describes how to create a bot in Zoho Cliq and lists the different types of bot handlers. Finally, it states that extensions allow for integrating bundles of features to suit client needs.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    16 views9 pages

    Zoho Cliq 2

    Uploaded by

    kiki here
    This document discusses Zoho Cliq's team bot feature. It defines a bot as software that performs simple, repetitive tasks automatically. The primary goals of bots are to provide personalized customer service, reduce customer care costs, and ensure 24/7 availability and improved user experience. It describes how to create a bot in Zoho Cliq and lists the different types of bot handlers. Finally, it states that extensions allow for integrating bundles of features to suit client needs.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 9

    ZOHO CLIQ

    TEAM CLIQ
    AGENDA

     BOT
     PRIMARY GOAL
     BOT HANDLERS
     EXTENSIONS
    WHAT IS BOT ? 3

    • A BOT – WHICH IS SHORT FOR ROBOT

    • A SOFTWARE THAT DOES A SIMPLE AND


    REPETITIVE TASK AUTOMATICALLY
    ZOHO CLIQ
    PRIMARY GOALS
    5

    PERSONALIZED CUSTOMER
    SERVICE

    REDUSE CUSTOMER CARE


    COST

    24*7 AVAILABILITY

    IMPROVE USER EXPERIENCE


    6

    HOW TO CREATE BOT IN ZOHO CLIQ

     Zoho cliq > profile > bots& tools > create bot

    BOT PERMALINK

     Bot chat window > actions > permalink


    7

    Bot Handlers

    1. Bot Welcome Handler


    2. Bot Message Handler
    3. Bot Mention Handler
    4. Bot Context handler
    5. Bot Incoming Webhook Handler
    6. Bot Participation Handler
    7. Bot Menu Handler
    8
    EXTENTIONS

    Extensions are bundles of integrations, containing


    commands, bots, message actions, functions,
    schedulers and databases combined together to suit
    your client or user requirements.
    THANK YOU

    You might also like