A business process is a collection of activities that take one or more

kinds of input and create an output of value to the customer.

Examples
•CC approval
•DL renewal
•Toy manufacturing
•Customer ordering
•Work orders
•Logistics
•Accounting
•Inventory
BPR – The fundamental rethinking and radical redesign of business
processes to achieve dramatic improvements in measures of performance
such as
Quality
Cost
Speed
Services

It is a fresh approach in response to accelerated changes to the pace and

magnitude of business processes

BPR is a holistic process that can lead to a complete organization

transformation and stabilization

IT is the enabler of most BPR projects

 Why BPR?

ustomers
ompetition
hange

Eg. Insurance policy transfer from Detroit to Minneapolis

 Changes in environmental drivers

PRESSURES

CI, TQM, NO Rapid, intense, YES BPR,

traditional unpredictable
N/W org
changes?
strategies

IT support

•An intranet is a private network that is
contained within an enterprise.
•It may consist of many interlinked local area
networks and also use leased lines in the wide
area network.
•An intranet includes connections through one
or more gateway computers to the outside
Internet.
•The main purpose of an intranet is to share
company information and computing
resources among employees.
•An intranet can also be used to facilitate
working in groups and for teleconferences.
•An extranet is a website that
allows controlled access to partners,
vendors and suppliers or an
authorized set of customers -
normally to a subset of the
information accessible from an
organization's intranet.
•An extranet is similar to
a DMZ(demilitarized zone) in that it
provides access to needed services
for authorized parties, without
granting access to an organization's
entire network.
•The term was occasionally also
used in the sense of an two
organisation sharing their internal
networks over a VPN