Networked Enterprise:

An Introduction:
• Computer applications are became available for Business-to–Business
coordination & commerce…for large as well as small organisations
• The Global Internet breaks the geographic boundaries & creates “Cyber
Space” where an ordinary citizen can interact, publish his ideas and
engage in the purchase of goods & services
• Business has become “Networked Enterprise”
• The internet, intranets, extranets…are networking business processes &
employees together and connecting them to their customers, suppliers and
other business stake holders

NETWORK – Concept
• An Interconnected / Interrelated chain, group or system”
Ex:: Chain of Hotels, Road system, Club, Organisation,
Computer Network…

The Business Value of Telecommunication Networks

• Use of Internet, Intranet, Extranet and other Telecommunication networks
can dramatically,
• Cut Costs
• Shorten the business response time
• Support e-Commerce
• Improve the Collaboration of Workgroup
• Develop Online Operational Processes
• Lock in Customers & Suppliers
• Develop New Products & Services…

Business Value of Telecommunication – Based Business Applications

• Strategic Capabilities:
Overcome Geographic Barriers: Capture information about
business transactions from remote locations
• E – Business Application:
Use the Internet and Extranet to transmit customer orders from
traveling Sales people to a Corporate Data Center for order processing and
inventory control
• Business Value:
Provides better customer service by reducing delay in filling
orders and improves cash flow by speeding up the billing of customers
 • Strategic Capabilities:
Overcome Time Barriers: Provide information to remote
locations immediately after it is requested

• E – Business Application:
Credit authorization at the point of sale using online POS
networks
• Business Value:
Credit enquiries can be made and answered in seconds
• Strategic Capabilities:
Overcome Cost Barriers: Reduce the cost of traditional means
of communication
• E – Business Application:
Desktop video conferencing between a company and its
business partners using the internet, intranets and extranets
• Business Value:
Reduces expensive business trips; allows customers, suppliers
and employees to collaborate, thus improving the quality of decisions reached
• Strategic Capabilities:
Overcome Structural Barriers: Support linkages for
competitive advantage
• E – Business Application:
Business-to-Business electronic commerce web sites for
transactions with suppliers and customers using the internet & intranet
• Business Value:
Fast, convenient services lock in customers and suppliers

The Internet

• Its a Revolutionary phenomenon in computing and telecommunication

• Has become the largest and most important “Network of Networks “
• Network made up of millions of smaller private networks, each with the
ability to operate independent of, or in harmony with all the other
millions of networks connected
• Internet is continuously expanding ; as the increase in users,
organisations, computers, servers, networks join in global websites…

The Internet Service Provider (ISP)

• A Company that provide access to the Internet to individuals and
organisations
• The service provider gives us the software packages, user name,
password, access phone number… for a monthly fee, in common
 • ISPs serves to the large organisation also by providing direct connection
from the company’s network to the internet

Internet Applications (Business)

• E-Mail
• Browsing the sites on World Wide Web
• Participating in Newsgroups (Electronic discussion forum bulletin
board…)
• Chat Rooms (Real-time conversation)
• Downloading the Software & Information files and accessing databases
of various business, government & other organisations
• Buy & Sell via E-Commerce
• Online search for information on websites …
6 Business Values of organisations by e-Business & e-Commerce
Applications
1. Generating New Revenue from Online Sales
2. Reduce Transaction Cost through Online Sales & Customer support
3. Attract New Customer via Web Marketing, Advertising & Online Sales
4. Increase the Loyalty of existing customers via improved Web Customer
Service and Support
5. Develop New Web - Based Markets & Distribution Channels for existing
products
6. Develop New Information – based products accessible on the web

INTRANETS – An Introduction

• Private Internet.”
• “An Internet-like network with in the organisation.”
• The software provides easy access to internal websites established by
business units, teams and individuals and other network resources and
applications.
• Network with in the organisation that uses Internet technologies
 • Provides Information sharing, Communications, Collaborations & Other
support to business process
• Protected by security measures like Passwords, Encryption, Firewalls…
• A company’s Intranet ca also be accessed through the internets of
Customers, Suppliers and other Business Partners via Extranet links

The Business Value of Intranet

• INRANET can provide an Enterprise Information Portal for applications
in
Communication & Collaboration, Business Operations &
Management, Web Publishing and Intranet Portal

Intranet can provide an Enterprise Information

Portal
for applications in
Communication & Collaboration, Business
Operations & Management, Web Publishing
& Intranet Portal Management

Communication &
Collaboration
 Communication &

Enterprise Application System

Employees

Office, XML, Java System

Customers,
Suppliers & Partn

ardware & Networks

 Organisational Benefits of Intranet

• Connectivity; Accessible from most computing platforms

• Can be tied to the internal Corporate systems & core transaction database
• Can create interactive applications with text, audio, video…
• Scalable to larger / smaller computing platforms as required
• Easy to use
• Universal Web Interface
• Most responsive information environment
• Reduced information distribution cost…

EXTRANETS – An Introduction
• A Network that links the selected resources of a company with it
Customers, Suppliers and other Business Partners using the Internet or
Private Networks to link the organisations’ Intranets ”
• Extranet enable Customers, Suppliers, Consultants, Subcontractors,
Business Prospectus & others to access selected Intranet Websites and
other databases in the company

E – BUSINESS SYSTEM

An Introduction:
• The term “E-Business” is coined by Lou Gerstner, CEO – IBM
• E-Business includes E-commerce
• “The use of internet technologies to inter-network and empower business processes,
electronic commerce and enterprise communication and collaboration with in a
company and with its customers, suppliers and other business stakeholders ”

Cross-Functional Enterprise Applications

Cross-Functional Enterprise System:

• “A Strategic way to use IT to share information resource and improve the efficiency
and effectiveness of business processes and develop strategic relationships with
customers, suppliers and business partners ”
 • Cross the boundaries of traditional business functions in order to re-engineer,
integrate the flow of information and improve business processes all across the
enterprise
• Companies all across the globe are using the World Wide Web, Intranets, Extranets…
as a technology platform for their cross-functional and Interenterprise Information
System

• Serves as a foundation for more in-depth coverage of Enterprise wide Business

Systems such as:
• Enterprise Resource Planning
• Customer Relationship Management
• Supply Chain Management…

Enterprise Application Architecture

Introduction:
• Shows the inter-relationship of the major cross-functional enterprise applications
• Provides a conceptual frame work of the inter-relationship of the basic components,
processes & interfaces of these major business applications
• Also shows the role of business system play in supporting the customers, suppliers,
partners an employees of a business

The Enterprise Application Architecture presents an overview

of the Major Cross –Functional Enterprise Applications and
their Inter-relationships:
 Suppliers

Employees
Supply Chain Management
Sourcing & Procurement

Enterprise Resource Planning

ion &
Decis
Colla
Kno

borat
eme
nag
dge
Ma
wle

ion
nt Internal Business Process

Customer Relationship
Management
Marketing, Sales, Service

Customers

ERP
• (Enterprise Resource Planning) Concentrates on the efficiency of the internal
Production, Distribution, and Financial processes
CRM
• (Customer Relationship Management) Focuses on Acquiring and Retaining
customers via Marketing, Sales and Service processes
PRM
• (Partners Relationship Management) Aims to Retain partners who enhance the sale
and distribution a firm’s Products & Services

SCM
• (Supply Chain Management) Focuses on developing the most efficient and effective
sourcing and procurement process with suppliers for the products and services needed
for business
KM
 • (Knowledge Management) Applications provide a firm’s employees with tools that
support Group Collaboration & Decision Support

Enterprise Application Integration (EAI)

• EAI software is being used by many companies to connect their major business
applications
• EAI enables the users to model the business process with business data and process
• EAI also provides MIDDLEWARE; performs
• Data Conversion
• Coordination
• Application Communication
• Messaging Services
• Access to the Application Interface
• EAI helps to Quick and effective responses possible by the business organisation

EAI Interconnects Front-office & Back-office Applications

Transaction Processing Systems (TPS)

• “Cross – Functional Information System that process data resulting from the
occurrence of Business Transactions (Sales, Purchase, Deposit, Payment…)”
• OLAP – Online Transaction Processing Systems play strategic role in e- Commerce;
capture and process transactions immediately
• Firms uses Internet, Intranet, Extranet… to tie customers & other business partners

Transaction Processing System Cycle (TPS)

Enterprise Collaboration System (ECS)

• “Cross – Functional Information System that enhance Communication, Coordination,

Collaboration among the members of business teams & Workgroups”
• Internet technologies / tools help to collaborate
• Communicate : Share information with each other
• Coordinate: Organize the individuals’ work efforts with the available resources
• Collaborate: Work together cooperatively on joint projects and assignments