WELCOME

1
Total Quality Management

By Mr. Burud Santosh M.

Mr. Gawade Swapnil S.
2
Dr. A.D. Shinde Institute of Technology, Bhadgaon.
 INTRODUCTION

What is TQM?
TQM is the integration of all functions and processes within an
organization in order to achieve continuous improvement of
the quality of goods and services. The goal is customer
satisfaction.

3
 Definition of QUALITY

 Fitness for purpose or fitness for use, the component is

said to have a good quality if it works well in the
equipment's for which it is made.

 Ex. Gear used in sugar cane juice extracting machine may not
have good surface finish and accuracy as compare with gear
used in watch, till it may be considered good quality if it works
satisfactory in sugar cane juice extracting machine.

4
 Quality Characteristics

• A physical or chemical properties such as a dimensions,

temperature, pressure, taste, smell or any other requirements
used to define the nature of product is called as quality
characteristics.

• It is divided into 5 categories

1.Technological 2.Time oriented
3. Psychological 4.Contractual
5.Ethical

5
 Quality Specifications
• The specification is definition of design. The design remains
concept in the mind of designer until he define it through drawing.
• The demand of customer are translated into requirement & this
requirement is called as specification.

Quality of Design
• Quality of design of product is deals with the tightness of
specifications for the manufactured product.

6
 Quality of Conformance
• It means how well the manufactured product conformance to the
quality of design.
• For better quality of conformance there should be good quality
control in the machine shop their should be great control over the
entire manufacturing process from which material is converted into
finished product.

Quality of Performance
• It means how well the manufactured product give its performance
on site. It depends upon quality of design & quality of performance.

7
 Cost of Quality

Total Cost of
Quality

Cost of
Cost of Poor
Good
Quality
Quality

Internal &
Prevention Appraisal External
Failure

8
 TQM Definition

• TQM is defined as, the business process and philosophy

founded on customers satisfaction and ends with the
customers.
• As per ISO, TQM means management approach of an
organization centered on quality, based on the participation
of all members of aiming at long term success and benefits
to the members of the organization & society.

9
 The TQM System
Principles
Customer focus
Process improvement

Total involvement

10
 Elements of TQM

Education & Training

Leadership

Reward and recognition

Supportive Structure

11
 Inspection Stages
 Definition- It is the act of checking quality characteristics of the
product
1. Incoming inspection:- It is the inspection of raw materials,
components and purchased parts.
2. In-process inspection:- It is the inspection of raw materials ,as it
undergoes processing from one operation to another. It contains:
1. First piece inspection.
2. Floor inspection.
3. Operator inspection.
3. Final inspection:- It is carried out after the final manufacturing
stage, aim is to prevent defective product being sent to customers.

12
TQM Gurus

13
 PDCA Cycle & DMAIC Cycle

PDCA Cycle DMAIC Cycle

14
 Six Sigma

• Six sigma management technique is the technique to reduce

variation in all critical processes to achieve continuous
improvement that impact the organization & increases
customer satisfaction.
• Developed by Motorola.
• σ (Sigma) is a Greek letter used to represent the standard
deviation. The process is defined by central tendency i.e. x̅
& σ.

15
 Six sigma curve

LCL UCL

-6σ -3σ -2σ X +3σ +6σ

+2σ
Tolerance

USL
LSL 16
 Sigma and it’s DPMO
SIGMA CONVERSION CHART
Sigma (σ) value Defects per million opportunities

(+/-) 2 308, 537.0

(+/-) 3 66, 810.0

(+/-) 3.5 22, 750.0

(+/-) 4 6, 210.0

(+/-) 4.5 1,350.0

(+/-) 5 233.0

(+/-) 5.5 32.0

(+/-) 6 3.4
17
 ISO 9000 family

 ISO 9001:2008
 ISO 9000:2005
 ISO 9004:2009
 ISO 9011:2011

 ISO 14000

18
 Benefits of TQM

 Greater customer loyalty

 Market share improvement
 Higher stock prices
 Reduced service calls
 Higher prices
 Greater productivity

19
 Conclusion

Remember the earth revolves around the

CUSTOMER. Quality budgets customer and
customers budget quality. Let us all have
action plans to support quality, this will make
the world happy.

20
 Reference

• Reference book of statistical quality control by M Mahajan.

• Reference book of Metrology & quality control by I C
Gupta.
• https://en.wikipedia.org/wiki/Total_quality_management

21
22
Thank You
for your attention!

23