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  • Introduction To SLA

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    An SLA is a formal contract between a service provider and consumer that sets boundaries and expectations for service provisioning to ensure quality. A good SLA benefits both parties by enhancing customer satisfaction, improving service quality, and strengthening the relationship between the provider and consumer.

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    Sla

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    An SLA is a formal contract between a service provider and consumer that sets boundaries and expectations for service provisioning to ensure quality. A good SLA benefits both parties by enhancing customer satisfaction, improving service quality, and strengthening the relationship between the provider and consumer.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    7 views1 page

    Introduction To SLA

    Uploaded by

    Just Watch It
    An SLA is a formal contract between a service provider and consumer that sets boundaries and expectations for service provisioning to ensure quality. A good SLA benefits both parties by enhancing customer satisfaction, improving service quality, and strengthening the relationship between the provider and consumer.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Introduction to SLA

    • A Service Level Agreement (SLA) is used as a formal contract


    between service provider and consumer to ensure service quality.

    • A good SLA sets boundaries and expectations of service


    provisioning and provides the following benefits:
    1. Enhanced customer satisfaction level
    2. Improved Service Quality
    3. Improved relationship between two parties

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