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  • Company Systems

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    karthi KKA-GM
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    The document outlines the functional areas and systems of KK Agencies' business including operations, sales/marketing, finance, and IT systems. Key areas discussed include manpower management, inventory control, purchase management, sales processes, marketing campaigns, customer service systems, and financial accounting for expenses, taxes, GST returns. The operations section describes administration, shop establishment, tools/equipment management while the sales section focuses on strategies, performance management, and incentive programs.

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    The document outlines the functional areas and systems of KK Agencies' business including operations, sales/marketing, finance, and IT systems. Key areas discussed include manpower management, inventory control, purchase management, sales processes, marketing campaigns, customer service systems, and financial accounting for expenses, taxes, GST returns. The operations section describes administration, shop establishment, tools/equipment management while the sales section focuses on strategies, performance management, and incentive programs.

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    © All Rights Reserved
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    9 views17 pages

    Company Systems

    Uploaded by

    karthi KKA-GM
    The document outlines the functional areas and systems of KK Agencies' business including operations, sales/marketing, finance, and IT systems. Key areas discussed include manpower management, inventory control, purchase management, sales processes, marketing campaigns, customer service systems, and financial accounting for expenses, taxes, GST returns. The operations section describes administration, shop establishment, tools/equipment management while the sales section focuses on strategies, performance management, and incentive programs.

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    © All Rights Reserved
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    of 17

    Business Systems

    KK Agencies
    Prepared on 08-11-2022
    Functional Areas of Business
    • Operations
    • Sales, Marketing and After market support
    • Finance
    Operations
    Manpower Administration Shop
    management management Establishment

    Office/tools Inventory
    management management

    System/Software Purchase
    management management
    Manpower Office/tools
    management management

    New recruitment PC, Printers, scanner


    Employee Data collection Tables, Desk, Chairs
    Policy/agreement acceptance Repair Tools, Fixtures, i.e.,
    Performance measure Safety Equipments
    Trainings Surveillance camera
    Stress free environment Bikes, trucks, i.e.,
    Promotions Company SIM card
    System/
    Administration
    Software management
    management

    Billing software (ERP) Planning Business activities


    Service DMS Managing staffs
    Sales DMS Expense monitoring
    MS, Google sheets, i.e., Employee performance monitoring

    Payroll Account payable/receivables


    Digital Keys Focus on cost reduction
    Record/data management
    Inventory Purchase
    management management

    Maintaining sufficient stock Purchase requisition


    Stock audit Purchase order approval
    Reducing purchase cost of goods Order placement
    Preventing from dead stock Order clearance
    Optimizing storage cost Transport cost, follow-up.
    Stock Note (Branch wise) Branch transfer
    Defect finding, Replacement
    Storage and maintenance
    protocol
    Shop
    Establishment

    Commercial certificate
    Rent agreements
    EB payoff
    Staff room facility
    NOC if required
    Other govt. related necessary
    docs.
    Sales, Marketing and After market support
    Survey, Social media
    Customer service,
    development and strategic
    Feedback system
    analysis development

    Create sales
    Develop and Business
    systems, processes,
    manage strategies Generation Tools
    protocols

    Manage sales Incentives,


    Marketing
    performance, Motivating
    campaign
    budgets, targets schemes
    Survey, Develop and
    development manage
    and analysis strategies

    Customer database Sustainable products


    New lease, projects, i.e., list Prompt service
    Building Relationship
    Key account management
    Promotional activity
    Excavator, crusher sales data Customer testimonials
    Used machine sales market Sales Tools, USP maintaining
    Existing fleet management Customer approach
    Non buyers update Follow up tool
    DMS
    Add-on products Ownership/Responsibility
    Attachments business High MTTR
    Competition updates Price offers/AMC/extended warranty
    Social media
    Marketing
    strategic
    campaign
    development

    Product display Key handing events


    Customer meets LinkedIn, FB usage to be improved.
    Competition customer visit Google words, search engines
    Testimonials Website development
    Recognition awards Whatsapp campaign
    Key account visit with manager Bulk SMS
    Service campaigns Push Ads
    Create sales
    Manage sales
    Systems,
    performance
    processes,
    (SPM)
    protocols

    Enquiry Funnel Performance Measure review


    Visit report Support required
    DMS system
    Orders in-Hand
    Non buyer follow-up
    Order lost analysis
    Add-on products Follow-up
    Improvement plans
    Process management
    Escalation matrix Process Redefine
    Review meetings Motivational programs
    Customer
    Business
    service,
    Generation
    Feedback
    Tools
    system

    Call allocation systems Enquiry Funnel


    Report Generation (DMS) DMS – sales
    Customer data collection DMS - service
    Feedback system Sales engineer report
    Action plans and execution Non-buyer focus
    India Mart account (no
    Escalation Matrix
    access)
    NPS vs KKA feedback system Customer allocation to
    Engineers
    Incentives,
    Motivating
    schemes

    Focus product incentive (AC)


    Achievement based
    Increment
    Yearly bonus system
    Promotions
    Finance
    Purchase GST
    Accounts returns

    Sales TDS/TCS
    Accounts filing

    Income
    Expenses
    Tax
    Accounts
    Accounts
    Purchase
    Sales Accounts
    Accounts

    Purchase management Sales management


    Payables management Receivables
    Receipt note Delivery note
    Debit note (sales/service commission)
    Expenses
    GST returns
    Accounts

    Branch Expenses Monthly returns


    MD expenses
    Daily statement
    Salary management
    Contra note
    Income Tax
    TDS/TCS filing Accounts

    Monthly returns Advance tax


    Returns

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