Weekdays Weekend

• Rate disparity in all the OTA Channel

• Brand website is not available on meta search.
 Brand Website

• Room size are different from fact sheet and in website.

• Whole month of July & August have been restricted on brand website.
 Brand Website

• As Per fact sheet timing for Melange is

different and what is displayed on brand
website is different.
• Travel time from airport to hotel shown as
per google maps, brand website and in
booking.com are different.
 Room Rates.

• Only two type of meal plan is available (CP and EP).

• Only non-refundable rates are available.
 Room Type

• There are only 3 room category available on booking .com.

• Name of the room category also doesn’t match with brand website.
• Images for the room category are not visible.
• The room size doesn’t match the brand website description.
• There are only two restaurants available on booking.com were as brand website have four
restaurants.
• Outdoor pool images are missing from the facilities section.
• There is no clear instruction regarding cribs availability which can create confusion for the guest.
• Images are not tagged and sequenced in properly.
Guest Review

• Review score should be more then 7.5.

• Guest review should be replied within 48hrs.
• Negative review should be avoided by
connecting to the guest before check out.