CHANGE

MANAGEMENT

Dr. Francis Ashiopaoloye

MBA 103

Excerpt from

Organization Development & Change - 10e

T. Cummings & C. Worley 1

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 EFFECTIVE CHANGE
MANAGEMENT

MOTIVATE CREATE DEVELOP MANAGE SUSTAIN

POLITICAL THE MOMENTU
CHANGE A VISION SUPPORT TRANSITION M

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Activities
Motivate Change
• Creating readiness for Change
• Overcoming resistance to
change
Develop Political Support
• Identify Key Stakeholder
• Assessing change agent
power
Creating a Vision
• Describing the core
ideology/values
• Constructing the envisioned
future
Manage the Transition
• Activity Planning
• Commitment Planning
• Management Structures
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Sustaining Momentum
• Providing resources for change
• Building a support system for
change agents
• Developing new competencies
and skills
• Reinforcing new behaviors
• Staying the course
3
STRATEGIC
CHANGE
INTERVENTIONS

TRANSFORMATIONAL
CHANGE

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Characteristics of Transformational Change

 Triggered by Environmental
and Internal Disruptions
SIGNIFICANT
ENVIRONMENT LEARNINGS  Change Is Initiated by Senior
& NEW Executives and Line Managers
PARADIGMS
MULTIPLE  Change Involves Multiple
STAKE- Stakeholders
HOLDERS  Change Is Systemic and
SENIOR SYSTEMIC Revolutionary
EXECUTIVES AND
& LINE REVOLU-  Change Involves Significant
MANAGERS TIONARY Learning and a New Paradigm

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 6

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Other Change Models
Nudge Theory
LEWIN’S Kotter’s 8-Step Hiatt’s
McKINSEY’S 7S
CHANGE Model ADKAR model Clearly define your changes
MANAGEMENT Create Urgency Consider changes from
Form Powerful Coalition your employee’s point of view
Strategy Create Vision for Change Awareness Use evidence to show the
Structure best options
Communicate Vision Desire Present the change as a
Unfreeze Systems &Processes Remove Obstacles
Shared values & Culture Knowledge choice
Change Create Short-term Wins
Listen to feedback
Style of Work Ability
Refreeze Staff
Build on Change Limit obstacles
Anchor Change in Culture Reinforcement Keep the momentum up
Skills with short-term wins

Kübler-Ross

DENIAL ANGER BARGAINING DEPRESSION ACCEPTANCE

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In summary..
 SE must keep on looking for ways to improve not only its established
procedures but also its workforce on the different aspects of information
technology adaptation . SE has effectively implemented different programs
for managing issues and problems to obtain customer satisfaction, and the
next step is how to sustain it through innovation and up-to-date standards.

 Prioritize n investing automated warehouse management solutions to

expedite cycle counts, improve warehouse management protocols and
reduce risks from discrepancies between actual stocks on hand and
system balances.

 Management should ensure expedited and effective depletion plan of any

excess inventory. The opportunity lies in the proper management of open
purchase orders, negotiation with vendors on cancelling overstock and
undelivered non-critical raw materials – through proper utilization, timely
and accurate input of data in the information systems

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 END OF PRESENTATION

Thank You!

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