Part | 3

Human Process Chapter 10 & 11:

Intervention Interpersonal and Group
Process Approaches

Neslie M. Cabarle | MBA 103

01 October 2022

1
Human Process Intervention
Definition . . .
It involves changing how groups and
individuals relate in the organization.
The human process intervention
focusses on assisting the members of
the organization to better understand
themselves and each other.

Chapter 10: Human Process Intervention 2

Chapter | 10 : Interpersonal and Group Process Approach

 Process Consultation
 Third Party Interventions
 Team Building
 Organization Confrontation
 Inter-group relations
 Large group interventions

Chapter | 10 : Interpersonal and Group Process Approach 3

 WHAT?

WHO? WHY?
HUMAN
PROCESS
INTERVENTION

Subtitle

HOW WHEN?
 Johari Window

Known to Self Unknown to Self

Public Self Blind Self

Private Self Unknown Self

 Public Self – information about me that I know and so do others

 Blind Self – information about me that I don’t’ know but others do
 Private Self – information about me that I know but other’s don’t
 Unknown Self – information about me that I neither I nor others know

Johari Window 5
 Individual Interventions
 Aimed at helping people better communicate with
others
 Using Johari Window

Group Interventions

 Aimed at process, content or structure of the

group

Third Party Interventions

 Activities that focus on interpersonal conflicts
within the organization

Individual and Group Interventions 6

 Definition. . . Types of Teams
 Activities related to one or more 1. Work Team
individuals 2. Management Team
 Activities oriented to the group’s 3. Parallel Team
operations and behaviors 4. Project Team
 Activities affecting the group’s 5. Action Team
relationship with the rest of the
organization

Team Building 7
Chapter 11: Organization Process Approaches

Chapter 11: Organization Process Approaches 8

Organization Confrontation Meeting
Definition . . .
Confrontation meeting is
an activity which allows
entire management group,
composed of individual
from all levels of the
organization to take a quick
reading on it’s own health
and within matter of hours
to set active plan for
improving it.
Benefits . . .
• Direct communication is
improved
• Morale of employees is
increased
• Better work culture
• Improve inter-department
human relationship
• Get solutions on day today
problems
Organization Confrontation Meeting
Steps involved . . .
• Inter-group Relations
• Microcosm Group
• Inter-group conflict resolution
meeting
• Large group Interventions
• Application – (articulate a new
vision, develop a new strategy,
solve cross functional problems
• Develop a change strategy
• Redesign work, structures or
systems
9
Key Takeaways. . .

Dream Big,
Work Hard,
Stay focused,
And surround
yourself with good
people

“What people see you do may not be remembered; what they hear you say may be forgotten; but
how they feel your intervention in their times of need will forever be remembered.”
― Israel More

10
 “ Success is not isn’t always about
greatness. It’s about consistency.
Consistent hard work leads to success ”
Thank you . . . Greatness will come. – Dwayne
Johnson

“ An organization, no matter how well

designed, is only as good as the people
who live and work in it ”
- Dee Hock

Human Process Intervention- End of Slide 11