KPI Proposal – Branches 2022 vs 2023

Main KPIs

SEGMENT COMPONENT 2022   2023

COC conversion -   5
Business Segments KYC (CDD/EDD) (Time Resolution/Disc) 5   5
NTB 5   10
Voucher Ticking 5   5
Internal Controls
ICD Exceptions Rectification & Non-Repetition 5   5
Customer Loyalty measured through Deposit Retention 10   -
S & Q ISMs (EQ & AOF Upload) 2.5   2.5
S & Q Health Checks 7.5   7.5
Customer Service
Branch Complaints 5   5
Account opening Accuracy 5   5
ATM Uptime 7   7
Audit Audit Rating 10   10
Dashboard Timely Resolution & Incorrect Closures 5   5
Procedural Compliance
Proof Balancing 2   -
Evolving Regulatory Mandatory Leaves 2.5   2.5
Compliance Exercise Module / Campaign Module 5   4
SOD/EOD Checklist Submission/DOM Visit & Punctuality 3   3
Cash in Till 7.5   7.5
Admin Cash Transportation Expense 3   -
Expense Indicator 3   5
Security Visits 2   -
Digital Channel Migration -   6
  Grand Total 100   100
KPI Proposal – Branches 2022 vs 2023
Bonus Scoring Zone

SEGMENT COMPONENT 2022   2023

YTD AVG Current Growth -   10
Dormant Activation -   5
Bonus Point Cross Sell of CA(to SA Customers) - 3
(1 point for every Rs.10 M cross selling)  
KYC QA legacy 5   5
Headcount(Budget completion - 95% on ground staff -   2
KPI Proposal – Branches 2022 vs 2023
Negative Scoring Zone

SEGMENT COMPONENT 2022   2023

Proof balancing - -2
 
Negative Scoring Security Visits -
 
-2

Fraud* - -5
 

* Will be catered on Case to Case basis