Aircraft

Maintenance
Scheduled Main-
Line Maintenance PR/PO, Servicing
tenance

Regular Inspection A/B/C/D Check

AD(Airworthiness Di-
Temporary Mainte- rective)
nance SB(Service Bul-
letins)

Engine or Component
Heavy Maintenance
Overhaul

Un-scheduled Defect
Maintenance
organization problems
supervision problems
Conditions for inducing
unsafe behavior
unsafe behavior
Acci-
dent
 Tech
n ica
l
Edu c
Trai ation
ni ng Accident
R eg u
l
Gu i d at io n
e li n
es

• organization's problems
• a matter of supervision
• Conditions for inducing
unsafe behavior
• unsafe behavior

nce /
ena ent
i nt gem t
ma ana men
a ft l m age
rcr ica man
Ai chn ty
Te ali
qu
High

High Critical High Critical

Low Performance/Low Retention High Performance/High Retention
(2nd quadrant) (1st quadrant)
Concentrate here Keep up the good work
Low priority Possible overkill

Low Critical Low Critical

Low performance/low retention High Performance/High Retention
(3rd quadrant) (4th quadrant)

Low
Core Competency Retention(Low) Core Competency Retention(High)

Performance of core tasks(Low) Performance of core tasks(High)

 Core competencies of aircraft maintenance quality engineers

Management Element Tech- Collaborative

Technology nology Technology

·Quality Management ·Aircraft Maintenance ·Communication

·Risk Management ·Domestic/International ·Interpersonal Relation-

·Quality System Management Law ship

·Quality Assurance ·Inspection ·Leadership

·Safety Management ·Audit ·Honesty/Moral

·Qualification Management ·Language ·Decision Making

·Education Management ·Creating Documents ·Problem Solving

·Collecting Information ·Teamwork

 Quality Assurance

Quality Audit

Qualification Management
Aircraft Operations
Safety/Punctuality/Comfort/Economy
Education / Training

Aircraft Inspection

Maintenance Documents Management

j. Investigate nonconformities and defects during maintenance. a. Check the aircraft maintenance quality control manual.

k. Analyze the root cause of nonconformities extracted b. Check the maintenance activities and quality
from various reviews. assurance procedures.

l. Continuous improvement of the quality system is

c. Aircraft maintenance quality control guarantee
carried out through corrective action.
plan is established.

m. Validate corrective action and re-correc-

tive action.

Improvement
Plan
Evaluation
Action
d. Conduct an inspection according to the air-
craft maintenance work plan.
g. Monitoring, measurement, analysis, and evalua-
tion of in-house measuring devices are carried e. Review quality document typos, errors, and va-
out to maintain their effectiveness. lidity of documents.

h. Conduct an internal examination to verify the va-

f. Conduct quality assurance activities according to
lidity of the in-house quality system. the quality assurance plan.

i. Conduct periodic in-house management reviews.