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  • Workshop Agenda Template

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    Ahmad Yousef
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    Strategy Workshop #4 focused on customer experience reactivation and aligning on objectives. Participants brainstormed business problems, identified challenges across the value chain, and defined initiatives to develop a business plan. They prioritized the most critical and impactful initiatives to support the strategic pillars of elevating customer service value, reinventing B2B customer care, digitizing customer care, uplifting capabilities, and valuing employees.

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    Workshop Agenda template

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    Workshop Agenda template

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    Strategy Workshop #4 focused on customer experience reactivation and aligning on objectives. Participants brainstormed business problems, identified challenges across the value chain, and defined initiatives to develop a business plan. They prioritized the most critical and impactful initiatives to support the strategic pillars of elevating customer service value, reinventing B2B customer care, digitizing customer care, uplifting capabilities, and valuing employees.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views1 page

    Workshop Agenda Template

    Uploaded by

    Ahmad Yousef
    Strategy Workshop #4 focused on customer experience reactivation and aligning on objectives. Participants brainstormed business problems, identified challenges across the value chain, and defined initiatives to develop a business plan. They prioritized the most critical and impactful initiatives to support the strategic pillars of elevating customer service value, reinventing B2B customer care, digitizing customer care, uplifting capabilities, and valuing employees.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    Strategy Workshop #4: Customer Experience Reactivation Tuesday November 23rd

    BCC strategic pillars

    Align on Workshop Objectives and


    01 Expectations
    Start Elevate the value of customer services

    Brainstorm Business Problems Define Business Plan Initiatives


    Identify key challenges and gaps 02 03 Develop a long-list of initiatives
    across BCC value chain
    Reinvent B2B Customer Cate at world class standards
    Recap and Next Steps
    Prioritize Business plan
    Initiatives
    04
    Short-list the most critical and
    impactful initiatives Digitize business customer care

    Uplift Business Customer care capabilities

    Value our empoyees

    SAMPLE QUESTIONS

    1 What are “quick wins” to support each strategic pillar?

    2 What are business problems/challenges related to each strategic pillars?

    3 How to increase agility in adoption of new methods to manage CEX?

    4 How should existing employee loyalty programs be enhanced?

    5 Which tools and resources are required to enhance CEX reporting and dashboards?

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