Knowing where to draw the line

What constitutes Unacceptable

behaviour
Dr Kingsly Robert Gnanadurai V
MBBS, MD, MBA, PGDMLE, FACEE.
Dy. Chief of Medical Services
Bangalore Baptist Hospital
Levels of Expectations
• Aspirational Behaviour

• Reasonable behaviour

• Bottomline behaviour

• Non-Negotiable behaviour
Categories
Between Healthcare professionals

Between Healthcare professionals and Patients

Unacceptable/Non-Negotiable
Communication
When there is a break of

Code of ethics

Or

Organizational Policy
Sample Scenarios
Scenario 1
Scenario 2
Scenario 3
Scenario 4
Medical Jousting
Disruptive behaviour
https://www.ismp.org/