Chapter One

Introduction to Training & Development

 Learning Outcomes
Upon completion of this module, you will be able
to:
− explain the differences between performance
management, training, development, and human
resource development and how they are related;
− discuss the role of training and development in
the performance management process;
− explain how training and development benefits
organizations, employees, and society;
 Learning Outcomes
Upon completion of this module, you will be able to:
− explain the differences between performance
management, explain why some organizations
invest more than others in training and
development;
− discuss the context of training and development
and the relationships between the different factors;
and,
− explain the instructional systems design (ISD) model
of training and development and its implications for
the training and development process.
 Agenda:
The Instructional Systems Design (ISD)
Model of T&D

Training & Development Defined

Performance Management

The Benefits & Challenges of

Training & Development

Legislative Compliance

T& D in Canada

Investment or Expense?

The Context of T&D

The Instructional Systems Design

(ISD) Model of T&D
INSTRUCTIONAL SYSTEMS DESIGN
MODEL (ISD)

5
 What role did
Training &
Development
have in the
outcome of
this plane crash?

http://www.yout
ube.com/watch?v
=XH8DlILXgA8
Training: Formal and planned efforts to help employees acquire
knowledge, skills, and abilities to improve performance in their current
job
Development: Formal and planned efforts to help employees
acquire
…then knowledge,
click the skills,
placeholders to add your and abilities
own pictures required to perform future job
and captions.

responsibilities

Human Capital:
The knowledge, skills, and
abilities of an organization’s
employees
Social Capital:
The social resources an
individual obtains from
participation in social
structures
Human
Resources
Development:
Systematic and planned
activities that are
designed by an
organization to provide
employees with
opportunities to learn the
necessary skills to meet
current and future job
demands.
Performance Training &
Management Development
Performance
Management (PM)
− PM involves activities and
programs to develop
employees and improve
performance
– Establishing or
reestablishing
performance goals and
expectations
– Monitoring employee
performance and
providing feedback
– Performance evaluation
with consequences
− Employee development
plans are critical
 The Benefits of T&D:
to the organization, employees, and
…then click the placeholders to add your own pictures and captions.

society.
T&D Benefits: Organizational
− Strategy: training employees to have
knowledge and skills to help achieve
organizational goals and objectives
− Effectiveness: increases competitive
advantage
− Employee recruitment and retention:
attracts and helps keep top talent
 T&D Benefits—Employees
Intrinsic (internal)
• Improved knowledge and
skills
• Confidence or self-efficacy
• Feelings of increased
usefulness
• Increased sense of
belonging
• Positive attitudes toward
their job and organization
Extrinsic (external)
• Higher earnings
• Improved marketability
• Greater security of
employment
• Enhanced opportunity for
advancement and
promotion
 T&D Benefits—Societal
− Educated and employed population
− Health and safety
− Economy and standard of living
 Legislative
Compliance
Training & Development in
Canada
Is Training an
Investment
or an
Expense?
Quebec Training Law

− In Quebec, the Act to Foster

the Development of Manpower
Training (Bill 90) passed in 1995
− “1% or training law”
− Only payroll training tax in
North America; companies
with payrolls of $1 million or
more must invest a minimum
of 1 percent of their payroll on
government-sanctioned
training, or pay into a
provincial fund for workforce
training
Environmental Organizational
Context Context
Global competition Strategy
Technology Structure
The Labour Market Culture
Change
INSTRUCTIONAL SYSTEMS DESIGN
MODEL (ISD)

21
 Summary
− Introduced the T&D process and
importance T&D plays in organizations
and performance management
− Explained the benefits of T&D for
organizations, employees, and society
− Examined how T&D is embedded in
environmental and organizational context
and is part of the human resources system
 Key Terms
1. Training
2. Development
3. High performance
4. Human resources
development
5. High performance work
system
6. Human capital
7. Social capital
8. ISD model
9. Performance management