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  • Organizational Change Management: Helping People Help Themselves Elizabeth Hetrick, IT Project Manager

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    The document discusses organizational change management and provides examples. It begins with an agenda on the topics to be covered, including defining change management, describing an ideal state, providing a case study, and discussing tools. It then defines change management as a process of planning for change by working with stakeholders to reduce anxiety, listen, build understanding, celebrate efforts, remove obstacles, and make adoption easy to embed the change. A case study is presented on how an organization addressed resistance and anxiety during a change process. Finally, the importance of involving stakeholders early in the change process and making changes as easy as possible is discussed.

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    The document discusses organizational change management and provides examples. It begins with an agenda on the topics to be covered, including defining change management, describing an ideal state, providing a case study, and discussing tools. It then defines change management as a process of planning for change by working with stakeholders to reduce anxiety, listen, build understanding, celebrate efforts, remove obstacles, and make adoption easy to embed the change. A case study is presented on how an organization addressed resistance and anxiety during a change process. Finally, the importance of involving stakeholders early in the change process and making changes as easy as possible is discussed.

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    1 views13 pages

    Organizational Change Management: Helping People Help Themselves Elizabeth Hetrick, IT Project Manager

    Uploaded by

    Elizabeth Hetrick
    The document discusses organizational change management and provides examples. It begins with an agenda on the topics to be covered, including defining change management, describing an ideal state, providing a case study, and discussing tools. It then defines change management as a process of planning for change by working with stakeholders to reduce anxiety, listen, build understanding, celebrate efforts, remove obstacles, and make adoption easy to embed the change. A case study is presented on how an organization addressed resistance and anxiety during a change process. Finally, the importance of involving stakeholders early in the change process and making changes as easy as possible is discussed.

    Copyright:

    © All Rights Reserved
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    of 13

    Organizational Change

    Management
    Helping People Help Themselves

    Elizabeth Hetrick, IT Project Manager


    Agenda

     What is Change Management?


     Ideal State
     Case Study- A New Message for Opportunity International
     Change Management at Exact Sciences
     Tools
     Summary
     Questions?
    What is Change Management?

     The process of planning for change by working with stakeholders to:


     Reduce anxiety
     Listen
     Build shared understanding
     Celebrate efforts
     Remove obstacles
     Make adoption easy
     Embed the change to reduce avoidance and resistance

    “What you are afraid of is never as bad as what you imagine. The fear you let
    build up in your mind is worse than the situation that actually exists.” Spencer
    Johnson, Who Moved My Cheese?
    Ideal State

    Communicate the Empower People to Embed the Change


    Define the Why Create a Vision
    Vision Make the Change to Make it Stick

    Communications plan: link Celebrate the wins Check the pulse of the
    What are the opportunities Stakeholder Analysis/ audience with appropriate organization to evaluate
    and consequences? Resistance Matrix messaging vehicle change
    Mission Statement Plan listening sessions

    Awareness Desire Knowledge Ability Reinforcement


    Case Study: New
    Messaging for
    Opportunity
    International
    Addressing Resistance, Fear, and Anxiety

    Define the Why: Create a Vision: Communicate the Empower People to Embed the change into
    Vision make the Change everyday processes to
    help make it stick

    Decreased Donations Help people help themselves Set up listening sessions Set small realistic donation Utilize the “Help people to help
    Held workshops to brainstorm goals around marketing themselves” in internal
    with employees campaigns and celebrated each meetings
    win Make the mission statement an
    internal value as well.
    Change Management at Exact Sciences

     If we assume that most people have change fatigue we can approach the Change Management portion
    of projects from a place of empathy.

     By involving affected individuals and teams early and often in the process you have a better chance of
    creating, if not enthusiasm, then passive acceptance instead of resistance.

     By making change as easy as possible we can help ensure the success of a project and improve the
    mental health of those involved in the change.
    Tools: Stakeholder Identification,
    Stakeholder Matrix, and
    Communication Plans

     Change Management Planning Starts before


    a project even Kicks-off
    Stakeholder Identification
    Stakeholder Matrix
    Communications Summary
    Summary
    Questions?

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