MAINTENANCE DIRTY DOZEN

Lufthansa Technik Philippines

Oct. 2012

Safety Nets
 Purpose

The purpose of this presentation is to give and

increase awareness regarding the DIRTY DOZEN
during maintenance and their corresponding
Safety Nets to minimize committing mistakes.

Dirty Dozen Presentation- Safety Nets

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 1. Lack of Communication – the failure to ensure that the “Mental Pictures” match

Safety Nets
Verbal

Discuss work done and what has to

be completed.
Paraphrase to ensure the “Mental
Pictures” match.
Never assume that the work has
been completed.
Written

Check logbooks for snags or deferred

item. Properly use turn-over logbooks to
communicate work accomplishments.
Write to insure the person reading will
understand what to do.
Use simple, clear and concise
language.

Dirty Dozen Presentation- Safety Nets

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 2. Complacency – self satisfaction resulting in a loss of awareness of the dangers

Safety Nets
 Train yourself to expect to find a fault by
saying “I will find a fault”. Always
expect to find something wrong.
 Play the “What if” game and mentally
brief yourself.
 Never sign –off for anything you didn’t
do or you did not fully checked.
 Always use the checklist correctly by
reading and signing each line. Always
double check your work.
 Remember YET, If you’re a human
You’re Eligible Too.
 Learn from the mistakes of others.

Dirty Dozen Presentation- Safety Nets

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 3. Lack of Knowledge- a lack of understanding or experience for the task at hand

Safety Nets

 Ensure that the required manual you

are using is up to date.
 Go over the procedure before starting.
 When in doubt- find out from
someone who knows.
 If anything is different from before,
find out why.
 Only fix parts that you are trained to
fix. Take every training opportunity
available.
 If you do not know how to fix
something, ask for help from
someone who does. A professional
can admit to a lack of understanding.

Dirty Dozen Presentation- Safety Nets

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 4. Distraction- anything that takes your mind off the job at hand

Safety Nets
 Be aware a distraction has
occurred. Once returning to the job,
go back through all of the steps to
ensure where you left off.
 Always use a detailed checklist.
 Flag the incomplete work.
 Double inspect – Self or Others.
 Never leave tools or parts lying
around. Secure them before
leaving the area.
 Lockwire of Safety mark where
possible.
 Always complete the job or
unfasten the connection.

Dirty Dozen Presentation- Safety Nets

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 5. Lack of Teamwork – a failure to seek and consider the input of
others

Safety Nets
 Ensure that lines of communication are
open between personnel. Ensure that
everyone has the same “Mental Picture”
by discussing the job to be done.
 Discuss specific duties when jobs
require more than one person to eliminate
any questions.
 Recognize a common goal and all agree
to work together towards it.
 Always look out for co-workers with
safety in mind. Recognize that the team
is “EVERYONE” in the company.
 Respect all your colleagues and their
opinions.
 TEAM- Together Everyone Accomplishes
More.

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 6. Fatigue - a loss of alertness and feeling of tiredness that eventually ends in
sleep

Safety Nets
 Be aware of the symptoms and
look for them in yourself and
coworkers.
 Develop a routine for enough
sleep and exercises.
 Forfeit complex tasks if you know
you are exhausted.
 Use coffee or tea 30 minutes
before needed.
 Watch for the circadian rhythm low
(3-5am+-).
 Take the “Power Nap” when
possible.
 Drink lots of water.

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 7. Lack of Resources – a lack of material or support to Safely carry out the task at hand

Safety Nets
 If you even think it could compromise
SAFETY, find the resource.
 Maintain a good standard and if in doubt,
ground the aircraft.
 Order and stock parts before they are
required.
 Never replace a part with one that is not
compatible for the sake of getting the job
done.
 Know all available parts sources and
arrange for pooling or loaning.
 Preserve all equipment through proper
maintenance.
 Think of what the consequences would go
if anything goes wrong.
 Practice Risk Management (Worst Case
vs. Your Benefit)

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 8. Pressure – the urgency of matters requiring immediate attention

Safety Nets
 Know where the pressure is actually
coming from and that it is not self
induced.
 Communicate if you think you will
need more time to complete a repair
rather than rush through it.
 Clearly state your case until there is a
Safe resolution.
 Ask for extra help if time is an issue.
 Saying NO for Safety is always an
option.
 Stop and look at the situation
rationally before acting.
 Remember who will “Thank” you if
you cause an accident.

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 9. Lack of Assertiveness- failing to act in a bold and confident manner on Safety
concerns

Safety Nets
 Provide clear feedback when a risk or
danger is perceived.
 Never compromise your standards.
Know the standard and never let the
circumstance compromise it.
 Allow co-workers to give their opinions
and always accept corrective criticisms.
 Calmly state your firm position on
matters of Safety
 If it compromises Safety, you must say
NO!
 It’s YOUR DUTY, YOUR DECISION and
YOUR FUTURE
 Remember, no one will “Thank” you if
you are responsible for an accident.

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 10. Stress - the subconscious response to the demands placed on a person

Safety Nets
 STOP- Take a few deep breaths
LOOK-At the problem rationally
LISTEN- To what you can control
ACT- DO IT, one step at a time
 Take time off or a short break if you
are feeling stressed.
 Discuss the problem with a co-
worker who can help and ask them to
monitor your work.
 Healthy eating, exercise, and a
sufficient amount of rest can reduce
stress levels.
 Do not use alcohol or drugs to
relieve stress.
 Meditation can help.

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 11. Lack of Awareness – a lack of alertness and vigilance in observing

Safety Nets
 Ask yourself- “What future problems
could this task create?”
 Check to ensure if what you are
working on is no conflict with an existing
modification or repair.
 Don’t disregard conflicting information.
 Always ask co-workers to check your
work. As them if they see any problems
with the task at hand.
 Even if you are highly proficient in a
task, always have someone check
your work.
 Think of what can occur in an
accident.
 System knowledge and experience
promotes awareness.

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 12. Norms – unwritten rules that are dictated and followed by the majority of the group

Safety Nets
 Ensure that everyone follows the same
standard.
 Be aware that just because it seems
normal does not make it correct.
 The easiest way of accomplishing
something may not be the standard.
 Identify the negative norms (they
detract from an established Safety
Standard).
 Work to eliminate norms.
 Refuse to participate in negative norms
 Always follow manufacturer’s
procedure or have the procedures
changed.
 A professional doesn’t take shortcuts.
 Accentuate the positive norms.

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 Thank you for your attention!

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