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Genba
Walks
Pocket Guide

An easy handy guide to effective Genba Walks

(Before, During, After)
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[1]

Before Genba

What do you Familiarize

want to achieve? yourself with the
Are you looking to area, layout,
identify problems, process.
improve Dig out
processes, or challenges faced
boost morale? by the team.

❶ Set Goals ❷ Do Research

Create a
checklist of Bring a notebook,
things to look. pen, camera, and
Refer existing any other tools to
Standardized document your
Works observations.
Look for Kaizen
Points
(S, Q , D, C, M)

❸ Prepare Checklist ❹ Gather your Tools

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[2]

During Genba

Take the time to Gemba walks are

observe what is not about finding
happening on the fault.
gemba. Understand how
Talk to workers, things work
ask questions, Identify
Watch how opportunities for
processes are improvement.
being carried out.

❶ Observe ❷ Don’t Judge

Show respect for

the workers and Use Open-Ended
their work. Question more
Avoid being than Closed-
disruptive or Ended Question
intrusive. Dig out
challenges they
face

❸ Respect ❹ Ask Questions

Document your
observations and Take pictures/
findings. video of anything
This will help you is relevant
remember what This could include
you saw and safety hazards,
share your quality issues, or
insights with areas for
others. improvement.

❸ Take Notes ❹ Take Pictures/ Video

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[3]

After Genba

Take some time Based on the

to reflect on your findings, develop
observations action plans to
Identify any address any
patterns or problems
trends. Prepare Gantt
Chart

❶ Analyze Findings ❷ Develop Action Plan

Build Consensus
with all Use Gantt Chart
stakeholders to monitor and
Report/ Inform/ adjust progress
Consult Follow respective
Include manager, PICs.
colleagues,
workers
themselves,
subject matter
expert.

❸ Communicate ❹ Follow Up

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Dress appropriately for the genba. You don't want to be

uncomfortable or unsafe.
Be prepared to get your hands dirty. Genba walks are often messy
and hands-on.
Be patient. It takes time to build trust and rapport with workers.
Be persistent. Don't give up if you don't see results immediately.
Genba walks are a long-term process.

By following these tips, you can make your genba walks more
effective and help to improve your organization.

If you think this pocket guide is helpful, please share it with others!

Contact Us to learn more

Genba Management
Lean Management
Quality Management
Change Management
Problem Solving

AGL Malaysia
+6013 - 2706 733 | +6013 - 363 2706
support@aglgenbaexpert.com
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