Lesson 1 What is a Process?

Prerequisite
• 1. Differentiate between a business process and a step by step
training guide
• 2. What does it mean to say vertical industry? What does it mean to
say Horizontal?
• 3. What are the 4 types of business processes?
• 4. Recognize the difference between business plan and production
plan
What is a Business Process?
What is a Business Process?
What is a Business Process Contd
What is a Business Process Contd
How do we make a business
Process?
Rules about Business Processes
Lesson 2: Process Frameworks
Create a Process Table Framework
Business Process Definitions
How to classify Processes (first step)
First Case Study – Process Framework List
• Objective
• Understand the concepts related to reorder point and how to optimize the inventory cost from the sample case study.
•  
• Enterprise
• ZIZCO Scooters Limited is located in Himachal Pradesh, India. The company was established in 1982 under the leadership of Mr. Manvendra Singh. The company has tied up with ZIGGCSO Scooters
from Tokyo, Japan and was appointed as a wholesale distributor of scooters and their parts in 2000. ZIZCO started with a modest turnover of about $1,000,000 in 1982 and has seen an exponential
growth over the last 10 + years to reach a turnover of about $10,000,000. More than 1500 employees are working in this company. The company has tied up with more than 200 retail outlets as
sales channel in North India.
• Product Supply and Lead Time
• Company has popular models like Model SK– 1025 and Model ST– 1026 which are supplied from Tokyo and the average lead time is products 10 weeks from the confirmed purchase order date.
Landed cost of these products (SK– 1025 and ST– 1026) including customs duty, transport and handling cost works out to be ` 30,000 and ` 42,000 respectively.
•  
• Problem
1. Direct customers approach retail outlets and ask for the availability of SK or ST products. Retail outlets in turn, ask distributor for the stocks. In case, the stocks are not available, retail outlets have
a choice to sale products of any other distributor. During the stock-out situation, ZIZCO tends to lose the orders from the customer and hence, the market shares too. ZIZCO needs to have proper
inventory levels to obstruct the orders from losing out on account of stock-out situation. ZIZCO wants to achieve 99% of service levels (it is a situation whereby an organization remains committed
to the customer most of the time). The landed cost of products is indicated as above. These products are stored in the warehouse of the company and the cost of stocking [called as inventory
carrying cost (ICC)] is to be optimized. ZIZCO is also involved in serving of its sold
You need to:
1. Create a sample boiler point list of Supply Chain Processes for this company (if supply chain)
2. Create a sample boiler point list of financial Processes (if Finance)
 Walkthrough Step 1 for understanding a
company: Get Industries List – find the
vertical as it will help you in google
https://www.bls.gov/iag/tgs/
iag_index_alpha.htm
Walkthrough Step 2: Understand the
difference between a value chain and a
supply chain
Walkthrough Step 3A: if you are supply
chain
• Get a generic list of the Supply Chain Processes that are common
across companies: Find a good diagram for each process
Walkthrough Step 3B: if you are Financial
• Get a list of the roles first for Finance
Walkthrough Step 3C: Get the Duties
• Get the duties for each financial role and write them down:
Categorize the activities in Process
Framework table
• Remember to make it hierarchical
Be able to Classify Business Process
Mapping Ex 2 Monday
• Read https://www.sweetprocess.com/business-process/
• What is the difference between a policy, procedure, and a business
process?
• Want you to classify whether each process you want was a business
process, a procedure, a policy, or an activity (will need to look that
up)
Exercise 3 Tuesday (master definitions)
• You will each redo your previous assignment, but do the following:
• 1. but add activities and proper naming conventions. See link below.
• 2. You are to group correctly, number correctly, and classify correctly.
You will now be forced to learn and master definitions.

• Naming Conventions for BPMN Diagrams (trisotech.com) (tue)

• https://www.process.st/bpmn-tutorial/ (wed)
Exercise 4 Finance create Vendor Payment
Approval process flow (Wed)
• You’ve been assigned to create a proper process flow for vendor
payments on an approval. Rewrite this process flow diagram into one
with proper bpmn and definitions.
Exercise 4: For Supply Chain Inventory
Management Process (Wed)
• Create a process flow for supply chain where you properly diagram
the following inventory management process.