AF-X VIRTUAL ASSISTANCE
New AI-powered chatbot designed to provide customers with personalized support &
assistance on any questions/concerns regarding their leased vehicle​
SERVICE APPOINTMENTS
Quickly set up service
appointments, get
reminders for regular
maintenance, and receive
help troubleshooting
TEST DRIVE BOOKING AT
FINGERTIPS
Customers can easily
book a test drive of their
preferred car just by
completing few steps
assisted by chatbots in a
most convenient way
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PERSONALIZATION FAQ ASSISTANCE
Personalized Vehicle/test Being able to respond to
drive/accessory/merchandise frequently asked
recommendations based on the questions about new
customer's previous search vehicles/used vehicle
history or preferences. availability as per
customer criteria.
REALTIME ORDER/SERVICE
RECOMMENDATIONS
TRACKING
Providing customers
Customer can get the real-
recommendations for service
time information about their
and maintenance schedules
vehicle order status or service
based on their driving habits.
status of work performed at
Real-time troubleshooting
service centers.
guides that explain why the car
isn't working and what a repair
can fix.
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 Operational KPIs

KEY PERFORMANCE INDICATORS Commercial KPIs

70% of the workload can This measures how long % of interactions that
Estimated Human hours saved by be reduced and up to it takes for the chatbot to resulted in an error or
Reduced Average
savings the chatbot 50% less downtime can handle each Error rate: the chatbot is unable to
Downtime handling time
be achieved in conversation, from start provide a satisfactory
Sales/Aftersales areas to finish. response.

Explicit or implicit
fundamental beliefs,
Leads
concepts and principles
generated conversation:
that underlie the culture
of an organization
% of conversations that
Revenue generated by % of visitors who end up
are successfully
each conversation. Track making a purchase.
Goal completed by the
Sales per the effectiveness of sales Conversion Calculated by dividing
Completion chatbot, which means
strategies & identify rate the number of sales by
rate: the user's query is
opportunities to increase the number of
resolved or goal is
revenue. conversations started.
achieved.
 Test drive
In order to Renault Audi
Can you share Enter your Model
book a test TESLA
Test Drive your brand brand name? Preference
drive I need few
preference?
more inputs Ford Others

ABC Model S
Petrol EV
Here are the near
Enter your post
XYZ by dealerships, xbp67h Ignition Type
please select any;
code Model 3
Diesel Hybrid
PQR
Model X

Please upload User to upload License Summary &

Please enter the your driver
date and time for his/her license Verification Confirmation
license
appointment

Your test drive has been

scheduled for xxxxxx at
xxx. A confirmation has
been sent to your
mobile/email

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 Business Overview
Chatbot helps businesses to provide automated assistance to customers
During Hours After Hours

During Hours chatbot can be After Hours chatbot should be

programmed through rule end to end AI- powered including Sales
based algorithms and human features like intent recognition,
intervention will be required in sentiment recognition through Service
Contact
case of specific request NLP where no human Salesman
Center Reception
intervention required

Stakeholders
Departments
User Journey to be facilitated User Journey Optimization
through omnichannel stakeholder through NLP driven intelligence Services
assistance via chat support, On & advance machine learning

&
Call support via C360 or physical models
service reception support Service Contact Service
Advisor Center Reception

Available around the clock for

Assistance from chatbot and conversation with customers, its
stakeholders will be provided active learning NLP engine will
during business hours only use historic data for answering Marketing
customer queries

A M A Marketing Personnel

Note: M Manual A Automated

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